News from genesys A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Dec 17, 2020, 08:30 ET Genesys Announces COVID-19 Vaccine Rapid Response, a New Digital Solution to Help Companies Meet the Overwhelming Consumer Need for Vaccination Information

Genesys®, the global leader in cloud customer experience and contact center solutions, today announced Genesys COVID-19 Vaccine Rapid Response. The...


Dec 16, 2020, 08:30 ET Genesys Launches the Future of Digital Customer Engagement

Genesys, a global leader in cloud customer experience and contact center solutions, today announced the launch of Genesys Digital, a new business...


Nov 11, 2020, 11:01 ET Genesys Named a Leader in the Gartner 2020 Magic Quadrant for Contact Center as a Service

Genesys®, the global leader in cloud customer experience and contact center solutions, has been positioned by Gartner, Inc. as a Leader in the 2020...


Oct 22, 2020, 08:00 ET Ethiopian Airlines Taps AI's Predictive Power to Personalize Passenger Experiences and Grow Revenue

As passengers scoured Ethiopian Airlines' website to adjust or cancel flight itineraries amidst COVID-19 travel restrictions and bans, its contact...


Sep 22, 2020, 08:00 ET Rochester Regional Health Takes its Patient Communication Center to the Cloud with Genesys

Rochester Regional Health, an integrated health services organization serving the people of Western New York, the Finger Lakes, and beyond, is moving ...


Sep 01, 2020, 12:00 ET Genesys Names New CFO to Drive Next Phase of Rapid Growth

Genesys®, the global leader in cloud customer experience and contact center solutions, announced Brian Swartz as its new chief financial officer...


Aug 27, 2020, 08:00 ET Genesys Announces Partnership with Adobe to Deliver Contextual Customer Experiences

Genesys®, the global leader in cloud customer experience and contact center solutions announced it is working with Adobe to help organizations break...


Aug 26, 2020, 09:24 ET Genesys Recognized as a Leader of Contact-Center-As-A-Service Providers by Independent Research Firm

Genesys®, the global leader in cloud customer experience and contact center solutions, has been named a Leader for its Genesys Cloud™ platform in...


Aug 13, 2020, 08:00 ET Genesys Unveils Industry's First True Multicloud Architecture for Contact Centers

Genesys, a global leader in cloud customer experience and contact center solutions, has announced the industry's first native multicloud architecture....


Aug 05, 2020, 08:00 ET Survey Shows Consumers Very Willing To Trade Personal Data for Financial Benefits

Consumers say they are deeply concerned about the privacy of their personal data, yet have come to appreciate the benefits of sharing it and are not...


Jul 28, 2020, 08:00 ET Genesys Honors Eight Companies for Customer Experience Impact and Excellence

Genesys®, the global leader in cloud customer experience and contact center solutions, announced the winners of its 15th annual Customer Innovation...


Jul 21, 2020, 08:00 ET New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration

Genesys®, a global leader in cloud customer experience and contact center solutions, has expanded its Microsoft partnership with a new, native...


Jul 14, 2020, 08:00 ET UnityBPO Elevates Customer Experiences with Genesys Cloud for Proactive, Modern Service on Any Channel

Across the United States, UnityBPO supports clinicians in their use of technology, clinical applications, and EHRs and assists patients in the...


Jul 08, 2020, 11:00 ET Genesys Names Marylou Maco New Head of Global Sales and Field Operations

Genesys®, the global leader in cloud customer experience and contact center solutions, has appointed technology sales veteran Marylou Maco as its new ...


Jun 23, 2020, 11:00 ET Former Google, Microsoft Marketing Executive Joyce Kim Joins Genesys as CMO

Genesys®, the global leader in cloud customer experience and contact center solutions, has appointed proven technology marketing executive, Joyce...


Jun 16, 2020, 08:00 ET Cegid's Customer Satisfaction Rises Nearly 10% Using Genesys Cloud

With hundreds of thousands of customers across 75 countries, Cegid is a leader in business management solutions for accounting, finance and tax,...


Jun 11, 2020, 08:00 ET Survey Shows Banks, Healthcare Providers, and Government Remain Most Trusted by Consumers, Despite Lack of Transparency and Data Security Breaches

Highly regulated organizations earn the most trust from consumers regarding protection of their personal data, according to a new opinion survey on...


May 20, 2020, 08:00 ET Genesys Survey Finds Nearly 50% of Consumers Feel Companies Lack Empathy When Delivering Customer Service

It's a more efficient but somewhat impersonal world when it comes to customer service, according to a new survey sponsored by Genesys®, the global...


May 19, 2020, 08:00 ET Genesys and Zoom Join Forces to Improve Employee Collaboration and Customer Experiences

Genesys®, the global leader in cloud customer experience and contact center solutions, announced it is partnering with Zoom Video Communications, Inc....


May 07, 2020, 08:00 ET Concord Servicing Corporation Selects Genesys Cloud to Deliver Personalized Customer Experiences

To provide more personal, flexible and positive customer experiences, Concord Servicing Corporation ("Concord") has selected Genesys Cloud™. A move...


May 06, 2020, 08:30 ET Genesys Virtual Xperience Shines Light on How Organizations are Successfully Overcoming Uncertainty by Leveraging the Cloud and AI

Join Virtual Xperience presented by Genesys®, the global leader in cloud customer experience and contact center solutions. The live digital event on...


Apr 30, 2020, 08:00 ET U.S. Men Are More Willing Than Women to Pay For Good Customer Service

Mars and Venus are still in opposition in the realm of customer experience. A recent survey by Genesys®, the global leader in cloud customer...


Apr 28, 2020, 08:00 ET Genesys Expands Executive Team with Proven SaaS Executives

Genesys®, the global leader in cloud customer experience and contact center solutions, today announced three strategic additions to its executive...


Apr 16, 2020, 08:00 ET The New Normal: Redefining Business Continuity in Customer Experience

Genesys®, the global leader in cloud customer experience and contact center solutions, is hosting a free live webinar to deliver expert perspectives...


Apr 02, 2020, 07:00 ET Genesys Helps Organizations Manage Increased Customer Service Demands and Establish Remote Workforces During COVID-19 Pandemic

As the world adapts to the COVID-19 pandemic, organizations of all sizes are struggling to manage increased demand while working to keep employees...