TORONTO, June 9, 2014 /PRNewswire/ -- IntelliResponse, providers of the most widely deployed enterprise virtual agent technology, today announced Genisys Credit Union has implemented the IntelliResponse Virtual Agent technology platform on their website and Facebook page. Using the solution, Genisys members can ask natural language questions online around the clock and receive instant, accurate answers through their new "Have a Question?" feature.
Genisys Credit Union serves more than 144,000 members across Michigan, Minnesota and Pennsylvania. In a world of expanding digital channels and growing customer service expectations, Genisys saw an opportunity to offer a more consistent multichannel experience. Members can now ask a range of questions about accounts, loans and mortgages, and receive instant answers to their questions.
"In the crowded financial services market, the key for credit unions to stay one step ahead of the competition is delivering an online experience that responds to the changing needs of your members," said David Lloyd, CEO of IntelliResponse. "With IntelliResponse's Virtual Agent technology, Genisys Credit Union now has unprecedented insight into members' needs, enabling the company to proactively adapt products and provide the best possible service."
"Our members are looking for two things when it comes to the customer experience: convenience and consistency," said Ray Black, VP of Marketing at Genisys Credit Union. "With the IntelliResponse Virtual Agent solution, our members are able to find answers to questions in the time, place and channel that they prefer."
Following the deployment on its website, Genisys Credit Union plans to install the "Have a Question?" platform across its iOS and Android mobile applications. The Company will also implement IntelliResponse VOICES, a voice of the customer platform which captures customer questions across all channels and transforms them into real-time, actionable insights. This data is automatically structured into visualized themes, which Genisys Credit Union will use to make better business decisions and optimize customer relationships.
About IntelliResponse
IntelliResponse provides digital self-service technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.
Our patented Virtual Agent solutions transform corporate websites, mobile applications, social media channels and agent desktops into world class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. What's more, key voice of the customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.
IntelliResponse is the gold standard in first line customer experience, offer management and customer intelligence. Some of the world's most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse – including CIBC Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Penn State University, Yale University and Harvard University Extension School.
For more information about IntelliResponse, visit www.intelliresponse.com
About Genisys Credit Union
Genisys Credit Union is a not-for-profit, member-owned financial institution that has been committed to helping its members financially since 1936. Based out of Auburn Hills, MI, Genisys is one of the largest credit unions in Michigan, with over 144,000 members and 23 branch locations. They also provide business loans and a range of services for small to mid-sized businesses. Genisys Credit Union is proud to be making a difference in their communities, and truly believe that Genisys is "where you come first". Connect with Genisys on Facebook and Twitter by following "GenisysCU". For convenient access to your account, download the Genisys iPhone App in the iTunes Store and Android App in the Google Play Store. For more information or a calendar of events, visit Genisys online at www.genisyscu.org.
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SOURCE IntelliResponse
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