DUBLIN, Jan. 22, 2015 /PRNewswire/ --Research and Markets
(http://www.researchandmarkets.com/research/f2h4c9/cloud) has announced the addition of the "Cloud Communication Platform Market by Solution and Service - Global Forecast to 2019" report to their offering.
Cloud communication is the next big thing in cloud computing. Communication with the customers is not as simple as it seems to be and cloud communication provides both technology-based solutions and platforms to make it easier and more effective. Consumers now interact with businesses primarily through social, mobile, and online systems. As a result, managing the customer experience is more complex and more important than ever before.
To answer such a challenge imposed by the customers, businesses are moving toward the market. The cloud communication platform is an application provided by service providers to the end users in three different deployment types. The public cloud approach is the one which is used widely, where only an application access is provided to the end user, whereas the cloud is owned and managed by a CSP.
The cloud communication platform market is occupied by vendors offering solutions and services ranging from the traditional PBX to the growing VoIP and unified communication and collaboration solutions. Due to the huge benefits offered by the market, the contact center industry is observed to be moving toward the cloud because of the cloud communication platform solutions greater flexibility, scalability, and business agility for contact centers, while saving significant costs over the long term.
Organizations worldwide are increasingly adopting cloud communication platform solutions, and it is not only concentrated to one or few industry sectors; rather it is fairly distributed across all the major industry verticals. There are lots of small vendors who are using their technical expertise in developing applications and deploying those applications on the cloud platform which a user can access in a pay-per-use type of a model.
Communication solutions deployed on the cloud is helping businesses to move toward the cloud as a change to improve customer experience. Its adoption by the contact center is playing a major role in competitive differentiation. The market also offers the Application Programming Interfaces (APIs) and software tools that help end users to develop their own applications and integrate them on the available cloud platform.
The global cloud communication platform market is $887.5 million in 2014 and is expected to reach to $3,234.9 million in the year 2019. It is expected to grow with the Compound Annual Growth Rate (CAGR) of 29.5% during the year 2014 to 2019.
Key Topics Covered:
2 Research Methodology
3 Executive Summary
4 Premium Insights
5 Market Overview
6 Industry Trends
7 Cloud Communication Platform Market By Solution And Service
8 Market By Deployment Model
9 Market By Vertical
10 Cloud Communication Platform Market Geographic Analysis
11 End User Analysis
12 Competitive Landscape
13 Company Profiles
- 8x8, Inc.
- Avaya, Inc.
- Callfire, Inc.
- Cisco Systems, Inc.
- Fujitsu Limited
- Genesys Telecommunications Laboratories, Inc.
- Mitel Networks Corporation
- West IP Communications
For more information visit http://www.researchandmarkets.com/research/f2h4c9/cloud
Media Contact: Laura Wood , +353-1-481-1716, [email protected]
SOURCE Research and Markets