Global Enterprise Social Software (ESS) Market : Global Advancements, Demand Analysis & Worldwide Market Forecasts (2013 - 2018)
NEW YORK, Feb. 18, 2013 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
http://www.reportlinker.com/p01102819/Global-Enterprise-Social-Software-ESS-Market--Global-Advancements-Demand-Analysis--Worldwide-Market-Forecasts- 2013-–-2018.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Software
Enterprise Social Software (ESS) refers to a social networking layer on top of tradition collaborative tools, which enables content sharing, along with additional features such as document sharing, wikis, micro blogging, shared spaces and communities, amongst other business applications. These solutions provide enterprises with several advantages including increased transparency, better communication of business ideas and information, flexibility and performance along with simplified operations.
Rising need for enterprise internetworking amongst employees, partners, distributors, suppliers and others in the business value chain has given way to growing employment of ESS across desktops, laptops and mobile personal devices. While enterprises across the globe are looking forward to incubate ESS into their current work scenarios, ESS providers look forward to gain better competitive advantage in the emerging market by creating new technological features that facilitate the quicker adoption of these.
MarketsandMarkets believes that the need for increasing enterprise productivity, along with cost control measures is playing a pivotal role in shaping the future of enterprise social software. Even though the adoption of these tools is relatively slow due to closed mindsets of the top management ; these solutions are expected to grow steadily and have a pervasive existence across all major verticals, owing to the growing demand of 'social connectedness', on a real-time basis. These solutions are well positioned to bring businesses closer, despite time zone barriers and organizational structures. MarketsandMarkets further expects that the integration of enterprise social software tools with the existing collaborative organizational tools and applications will further enhance the growth of enterprises, while ensuring their compliance and regulatory policies.
The Enterprise Social Software (ESS) market is broadly segmented by type of deployment models: On-premise and On-demand; By type of service consumers: Small Office Home Office(SOHO), Small and Medium Businesses(SMB), Enterprises; By type of verticals: Banking and Finance Service Insurance (BFSI), Academia and Government, Healthcare and Life Sciences, Retail, High Tech and Telecommunications and other sectors; By geographies: North America(NA), Asia Pacific and China(APAC), Europe(EU), Middle East Africa(MEA) and Latin America(LA).
This research report categorizes the global market for Enterprise Social Software in each of the following sub-markets:
On the basis of Deployment and Service:
On Premise
On the basis of Service Consumers:
Small and Medium Businesses (SMB)
Enterprises
On the basis of Verticals:
Banking, Financial Services and Insurance (BFSI)
Healthcare and Life Sciences
Retail
High Tech and Telecommunications
Others
On the basis of Geography:
North AmericaEurope (EU)
Middle-East Africa (MEA)
Asia-Pacific (APAC)
Latin America (LA)
TABLE OF CONTENTS
1 INTRODUCTION 201.1 KEY TAKE-AWAYS 201.2 REPORT DESCRIPTION 201.3 MARKETS COVERED 221.4 STAKEHOLDERS 231.5 FORECAST ASSUMPTIONS 231.6 RESEARCH METHODOLOGY 241.6.1 SECONDARY RESEARCH 241.6.2 PRIMARY RESEARCH 251.6.3 DATA TRIANGULATION 25
2 EXECUTIVE SUMMARY 26
3 MARKET OVERVIEW 28
3.2 MARKET SEGMENTATION 30
3.3 ENTERPRISE SOCIAL SOFTWARE ECOSYSTEM 30
3.3.1 STANDALONE SOCIAL SOFTWARE SOLUTION PROVIDERS 31
3.3.2 COLLABORATION SOLUTION PROVIDERS 31
3.3.3 ENTERPRISE APPLICATION ADD-ON PROVIDERS 31
3.4 OVERALL MARKET SIZE 32
3.5 PUBLIC SOCIAL SOLUTIONS VS ENTERPRISE SOCIAL SOLUTIONS COMPARISON 33
3.6 MARKET DYNAMICS 34
3.6.1 DRIVERS 34
3.6.1.1 Enterprise social adds value to businesses 34
3.6.1.2 Accommodating features 35
3.6.1.3 Employees popular demand 35
3.6.1.4 Riding the current trend 35
3.6.2 RESTRAINTS AND CHALLENGES 35
3.6.2.1 Skeptical approach 35
3.6.2.2 Initial setup costs 36
3.6.2.3 Profusion of tools and lack of integration 36
3.6.3 OPPORTUNITIES 36
3.6.3.1 Multi-vertical focus 37
3.6.3.2 Bring your own device (BYOD) ecosystem 37
3.6.4 IMPACT ANALYSIS OF DROS 37
4 ENTERPRISE SOCIAL SOFTWARE: MARKET SIZE AND FORECAST BY DEPLOYMENT 39
4.2 ON-PREMISE 42
4.2.1 OVERVIEW 42
4.2.2 MARKET SIZE AND FORECAST BY VERTICAL 42
4.2.3 MARKET SIZE AND FORECAST BY END-USER 45
4.2.4 MARKET SIZE AND FORECAST BY GEOGRAPHY 47
4.3 ON-DEMAND (SAAS) 49
4.3.1 OVERVIEW 49
4.3.2 MARKET SIZE AND FORECAST BY VERTICAL 49
4.3.3 MARKET SIZE AND FORECAST BY END-USER 51
4.3.4 MARKET SIZE AND FORECAST BY GEOGRAPHY 54
5 ENTERPRISE SOCIAL SOFTWARE: MARKET SIZE AND FORECAST BY TYPE OF SERVICE CONSUMER 56
5.1.1 OVERVIEW 59
5.1.2 MARKET SIZE AND FORECAST BY VERTICAL 59
5.2 SMALL AND MEDIUM BUSINESSES (SMB) 62
5.2.1 OVERVIEW 62
5.2.2 MARKET SIZE AND FORECAST BY VERTICAL 62
5.3 ENTERPRISES 65
5.3.1 OVERVIEW 65
5.3.2 MARKET SIZE AND FORECAST BY VERTICAL 65
6 ENTERPRISE SOCIAL SOFTWARE: MARKET SIZE AND FORECAST BY TYPE OF VERTICALS 68
6.2 ACADEMIA & GOVERNMENT 72
6.2.1 OVERVIEW 72
6.2.2 MARKET SIZE AND FORECAST BY TYPE OF DEPLOYMENT 72
6.2.3 MARKET SIZE AND FORECAST BY TYPE OF END-USER 75
6.2.4 MARKET SIZE AND FORECAST BY GEOGRAPHY 76
6.3 BANKING, FINANCIAL SERVICES & INSURANCE (BFSI) 79
6.3.1 OVERVIEW 79
6.3.2 MARKET SIZE AND FORECAST BY TYPE OF DEPLOYMENT 79
6.3.3 MARKET SIZE AND FORECAST BY TYPE OF END-USER 81
6.3.4 MARKET SIZE AND FORECAST BY TYPE OF GEOGRAPHY 83
6.4 HEALTHCARE & LIFE SCIENCES 86
6.4.1 OVERVIEW 86
6.4.2 MARKET SIZE AND FORECAST BY TYPE OF DEPLOYMENT 86
6.4.3 MARKET SIZE AND FORECAST BY TYPE OF END-USER 88
6.4.4 MARKET SIZE AND FORECAST BY GEOGRAPHY 90
6.5 HIGH TECH AND TELECOMMUNICATIONS 92
6.5.1 OVERVIEW 92
6.5.2 MARKET SIZE AND FORECAST BY TYPE OF DEPLOYMENT 92
6.5.3 MARKET SIZE AND FORECAST BY TYPE OF END-USER 95
6.5.4 MARKET SIZE AND FORECAST BY GEOGRAPHY 97
6.6 RETAIL 99
6.6.1 OVERVIEW 99
6.6.2 MARKET SIZE AND FORECAST BY TYPE OF DEPLOYMENT 99
6.6.3 MARKET SIZE AND FORECAST BY TYPE OF END-USER 101
6.6.4 MARKET SIZE AND FORECAST BY GEOGRAPHY 103
6.7 OTHERS 105
6.7.1 OVERVIEW 105
6.7.2 MARKET SIZE AND FORECAST BY TYPE OF DEPLOYMENT 106
6.7.3 MARKET SIZE AND FORECAST BY TYPE OF END-USER 108
6.7.4 MARKET SIZE AND FORECAST BY GEOGRAPHY 110
7 ENTERPRISE SOCIAL SOFTWARE: MARKET SIZE AND FORECAST BY GEOGRAPHIES 112
NORTH AMERICA7.1.1 OVERVIEW 116
7.1.2 MARKET SIZE AND FORECAST BY TYPE OF END-USER 116
7.2 EUROPE (EU) 118
7.2.1 OVERVIEW 118
7.2.2 MARKET SIZE AND FORECAST BYTYPE OF END-USER 118
7.3 ASIA-PACIFIC AND JAPAN (APAC) 121
7.3.1 OVERVIEW 121
7.3.2 MARKET SIZE AND FORECAST BY TYPE OF END-USER 121
7.4 MIDDLE EAST AND AFRICA (MEA) 124
7.4.1 OVERVIEW 124
7.4.2 MARKET SIZE AND FORECAST BY TYPE OF END-USER 124
7.5 LATIN AMERICA (LA) 126
7.5.1 OVERVIEW 126
7.5.2 MARKET SIZE AND FORECAST BY TYPE OF END-USER 126
8 ENTERPRISE SOCIAL SOFTWARE: DEMAND ANALYSIS 129
8.1.1 DOCUMENT MANAGEMENT AND COLLABORATION 131
8.1.2 INSTANT MESSAGING 131
8.1.3 ENTERPRISE WIKIS AND SHARED SPACES 131
8.1.4 ENTERPRISE SOCIAL NETWORKING GROUPS 132
8.1.5 ENTERPRISE MICROBLOGGING 132
8.1.6 ENTERPRISE COMMUNITY AND BLOGS 132
8.2 ENTERPRISE FUNCTIONS (USAGE PERCENTAGE) 133
8.2.1 HUMAN RESOURCES (HR) 133
8.2.2 INFORMATION TECHNOLOGY (IT) 134
8.2.3 MARKETING 134
8.2.4 OPERATIONS 134
8.2.5 RESEARCH AND DEVELOPMENT (R&D) 135
8.2.6 SALES 135
8.2.7 OTHERS 136
9 ENTERPRISE SOCIAL SOFTWARE: PAIN POINTS AND FUTURE APPROACHES 137
9.1.1 COMPLIANCE ISSUES 137
9.1.2 NASCENT SOCIAL BUSINESS MATURITY 137
9.1.3 LACK OF METRICS FOR BENCHMARKING 138
9.2 FUTURE FOCUS AND OPPORTUNITIES 139
9.2.1 VALUE CREATION :BY RELATIONSHIPS VS TECHNOLOGY 139
9.2.2 ENTERPRISE GOES SOCIAL 139
9.2.3 INTEGRATION OF EXISTING PLATFORMS 140
10 COMPETITIVE LANDSCAPE 141
10.2 MERGERS AND ACQUISITIONS 144
10.3 JOINT VENTURE & COLLABORATIONS 158
10.4 NEW PRODUCT LAUNCHES 161
11 COMPANY PROFILES 166
11.1.1 OVERVIEW 166
11.1.2 FINANCIALS 166
11.1.3 STRATEGY AND INSIGHTS 167
11.2 ATLASSIAN 169
11.2.1 OVERVIEW 169
11.2.2 PRODUCTS AND SERVICES 169
11.2.3 FINANCIALS 169
11.2.4 STRATEGIES AND INSIGHTS 170
11.3 ATOS ORIGINS 171
11.3.1 OVERVIEW 171
11.3.2 PRODUCTS AND SERVICES 171
11.3.3 FINANCIALS 172
11.3.4 STRATEGIES AND INSIGHTS 172
11.4 AUTODESK 173
11.4.1 OVERVIEW 173
11.4.2 FINANCIALS 174
11.4.3 STRATEGIES AND INSIGHTS 174
11.5 BROADVISION 176
11.5.1 OVERVIEW 176
11.5.2 FINANCIALS 177
11.5.3 STRATEGIES AND INSIGHTS 177
11.6 CISCO 179
11.6.1 OVERVIEW 179
11.6.2 PRODUCTS AND SOLUTIONS 179
11.6.3 FINANCIALS 180
11.6.4 STRATEGIES AND INSIGHTS 180
11.7 CITRIX 181
11.7.1 OVERVIEW 181
11.7.2 PRODUCTS AND SERVICES 181
11.7.3 FINANCIALS 182
11.7.4 STRATEGIES AND INSIGHTS 182
11.8 GOOGLE INC 183
11.8.1 OVERVIEW 183
11.8.2 FINANCIALS 183
11.8.3 STRATEGIES AND INSIGHTS 183
11.9 HARMON.IE 185
11.9.1 OVERVIEW 185
11.9.2 FINANCIALS 185
11.9.3 STRATEGY AND INSIGHTS 186
11.10 HYPEROFFICE 187
11.10.1 OVERVIEW 187
11.10.2 PRODUCTS AND SOLUTIONS 187
11.10.3 FINANCIALS 188
11.10.4 STRATEGIES AND INSIGHTS 189
11.11 IBM 190
11.11.1 OVERVIEW 190
11.11.2 PRODUCTS AND SERVICES 190
11.11.3 FINANCIALS 191
11.11.4 STRATEGIES AND INSIGHTS 191
11.12 JIVE INC 193
11.12.1 OVERVIEW 193
11.12.2 FINANCIALS 194
11.12.3 STRATEGY AND INSIGHTS 194
11.13 LIFERAY 196
11.13.1 OVERVIEW 196
11.13.2 PRODUCTS AND SERVICES 196
11.13.3 FINANCIALS 196
11.13.4 STRATEGIES AND INSIGHTS 197
11.14 LITHIUM 198
11.14.1 OVERVIEW 198
11.14.2 FINANCIALS 198
11.14.3 STRATEGIES AND INSIGHTS 198
11.15 MANGOAPPS 200
11.15.1 OVERVIEW 200
11.15.2 PRODUCTS AND SERVICES 200
11.15.3 FINANCIALS 201
11.15.4 STRATEGY AND INSIGHTS 201
11.16 MICROSOFT 202
11.16.1 OVERVIEW 202
11.16.2 PRODUCTS AND SERVICES 202
11.16.3 FINANCIALS 203
11.16.4 STRATEGIES AND INSIGHTS 203
11.17 NEWSGATOR TECHNOLOGIES 204
11.17.1 OVERVIEW 204
11.17.2 PRODUCTS AND SERVICES 204
11.17.3 FINANCIALS 205
11.17.4 STRATEGIES AND INSIGHTS 205
11.18 OPEN TEXT CORP 206
11.18.1 OVERVIEW 206
11.18.2 PRODUCTS AND SERVICES 206
11.18.3 FINANCIALS 207
11.18.4 STRATEGIES AND INSIGHTS 207
11.19 SALESFORCE 209
11.19.1 OVERVIEW 209
11.19.2 PRODUCTS AND SERVICES 209
11.19.3 FINANCIALS 210
11.19.4 STRATEGIES AND INSIGHTS 210
11.20 SOCIALTEXT 212
11.20.1 OVERVIEW 212
11.20.2 PRODUCTS/OFFERINGS 212
11.20.3 FINANCIALS 213
11.20.4 STRATEGIES AND INSIGHTS 213
11.21 TELLIGENT 215
11.21.1 OVERVIEW 215
11.21.2 PRODUCTS AND SERVICES 215
11.21.3 FINANCIALS 215
11.21.4 STRATEGIES AND INSIGHTS 216
11.22 TIBCO 217
11.22.1 OVERVIEW 217
11.22.2 PRODUCTS AND SERVICES 217
11.22.3 FINANCIALS 218
11.22.4 STRATEGIES AND INSIGHTS 218
11.23 VMWARE 220
11.23.1 OVERVIEW 220
11.23.2 PRODUCTS AND SERVICES 220
11.23.3 FINANCIALS 221
11.23.4 STRATEGIES AND INSIGHTS 221
11.24 ZYNCRO TECH 222
11.24.1 OVERVIEW 222
11.24.2 PRODUCTS AND SOLUTIONS 222
11.24.3 FINANCIALS 223
11.24.4 STRATEGIES AND INSIGHTS 223
11.25 OTHER KEY INNOVATORS 225
11.25.1 ATTACHMATE-NOVELL 225
11.25.2 DOUBLEDUTCH 225
11.25.3 IMMER-UPTODATE 226
11.25.4 INNOV8TIF SOLUTIONS 227
11.25.5 MAGNET SYSTEMS 227
11.25.6 MOXIE SOFTWARE 227
11.25.7 MZINGA 228
11.25.8 ORACLE 229
11.25.9 SABA 230
11.25.10 SAP (SUCCESSFACTORS-CUBETREE) 230
LIST OF TABLES
TABLE 2 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE,
2013 – 2018 ($MILLION) 27
TABLE 3 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE,
2013 – 2018 ($MILLION) 32
TABLE 4 IMPACT ANALYSIS OF DROS ON THE ESN MARKET 38
TABLE 5 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE,
BY TYPE OF DEPLOYMENT, 2013 – 2018 ($MILLION) 40
TABLE 6 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE,
BY TYPE OF DEPLOYMENT, BY PROPORTION, 2013 – 2018 (%) 41
TABLE 7 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE,
BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 41
TABLE 8 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE,
BY VERTICAL, 2013 – 2018 ($MILLION) 43
TABLE 9 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE
BY VERTICAL, 2013 – 2018 (Y-O-Y %) 44
TABLE 10 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE,
BY END-USER, 2013 – 2018 ($MILLION) 45
TABLE 11 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE,
BY END-USER, 2013 – 2018 (Y-O-Y %) 46
TABLE 12 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE,
BY GEOGRAPHY, 2013 – 2018 ($MILLION) 47
TABLE 13 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE,
BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 48
TABLE 14 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,
BY VERTICAL, 2013 – 2018 ($MILLION) 49
TABLE 15 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,
BY VERTICAL, 2013 – 2018 (Y-O-Y %) 50
TABLE 16 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,
BY END-USER, 2013 – 2018 ($MILLION) 52
TABLE 17 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,
BY END-USER, 2013 – 2018 (Y-O-Y %) 53
TABLE 18 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,
BY GEOGRAPHY, 2013 – 2018 ($MILLION) 54
TABLE 19 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,
BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 55
TABLE 20 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY END-USER,
2013 – 2018 ($MILLION) 57
TABLE 21 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY END-USER,
BY PROPORTION, 2013 – 2018 (%) 58
TABLE 22 GLOBAL ENTERPRISE SOCIAL MARKET, BY END-USER,
2013 – 2018 (Y-O-Y %) 58
TABLE 23 GLOBAL SOHO - ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL, 2013 – 2018 ($MILLION) 60
TABLE 24 GLOBAL SOHO - ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL, 2013 – 2018 (Y-O-Y %) 61
TABLE 25 GLOBAL SMB - ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL, 2013 – 2018 ($MILLION) 63
TABLE 26 GLOBAL SMB - ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL, 2013 – 2018 (Y-O-Y %) 64
TABLE 27 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ENTERPRISES,
BY VERTICAL , 2013 – 2018 ($MILLION) 66
TABLE 28 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ENTERPRISES,
BY VERTICAL, 2013 – 2018 (Y-O-Y %) 67
TABLE 29 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL,
2013 – 2018 ($MILLION) 69
TABLE 30 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL,
BY PROPORTION, 2013 – 2018 (%) 70
TABLE 31 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL,
2013 – 2018 (Y-O-Y %) 71
TABLE 32 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,
BY TYPE OF DEPLOYMENT, 2013 – 2018 ($MILLION) 73
TABLE 33 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,
BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 74
TABLE 34 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,
BY TYPE END-USER, 2013 – 2018 ($MILLION) 75
TABLE 35 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,
BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 76
TABLE 36 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,
BY GEOGRAPHY, 2013 – 2018 ($MILLION) 77
TABLE 37 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,
BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 78
TABLE 38 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI BY TYPE OF DEPLOYMENT, 2013 – 2018 ($MILLION) 80
TABLE 39 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 80
TABLE 40 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 81
TABLE 41 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI BY TYPE OF END-USER, 2013 – 2018 ($MILLION) 82
TABLE 42 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 82
TABLE 43 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI
BY GEOGRAPHY, 2013 – 2018 ($MILLION) 84
TABLE 44 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI
BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 85
TABLE 45 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,
BY TYPE OF DEPLOYMENT, 2013 – 2018 ($MILLION) 87
TABLE 46 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,
BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 87
TABLE 47 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,
BY TYPE OF END-USER, 2013 – 2018 ($MILLION) 88
TABLE 48 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,
BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 89
TABLE 49 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,
BY GEOGRAPHY, 2013 – 2018 ($MILLION) 90
TABLE 50 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,
BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 91
TABLE 51 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY TYPE OF DEPLOYMENT, 2013 – 2018 ($MILLION) 93
TABLE 52 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 94
TABLE 53 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY TYPE OF END-USER, 2013 – 2018 ($MILLION) 95
TABLE 54 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 96
TABLE 55 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY GEOGRAPHY, 2013 – 2018 ($MILLION) 97
TABLE 56 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 98
TABLE 57 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,
BY TYPE OF DEPLOYMENT, 2013 – 2018 ($MILLION) 100
TABLE 58 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,
BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 100
TABLE 59 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,
BY TYPE OF END-USER, 2013 – 2018 ($MILLION) 101
TABLE 60 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,
BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 102
TABLE 61 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,
BY GEOGRAPHY, 2013 – 2018 ($MILLION) 103
TABLE 62 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,
BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 104
TABLE 63 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,
BY TYPE OF DEPLOYMENT, 2013 – 2018 ($MILLION) 106
TABLE 64 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,
BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 107
TABLE 65 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,
BY TYPE OF END-USER, 2013 – 2018 ($MILLION) 108
TABLE 66 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,
BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 109
TABLE 67 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,
BY GEOGRAPHY, 2013 – 2018 ($MILLION) 110
TABLE 68 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,
BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 111
TABLE 69 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY GEOGRAPHY,
2013 – 2018 ($MILLION) 113
TABLE 70 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY GEOGRAPHY,
BY PROPORTION, 2013 – 2018 (%) 114
TABLE 71 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY GEOGRAPHY,
2013 – 2018 (Y-O-Y %) 115
TABLE 72 ENTERPRISE SOCIAL MARKET REVENUE, BY NA, BY TYPE OF
END-USER, 2013 – 2018 ($MILLION) 117
TABLE 73 ENTERPRISE SOCIAL MARKET REVENUE, BY NA, BY TYPE OF
END-USER, 2013 – 2018 (Y-O-Y %) 117
TABLE 74 ENTERPRISE SOCIAL MARKET REVENUE, BY EUROPE, BY TYPE OF
END-USER, 2013 – 2018 ($MILLION) 119
TABLE 75 ENTERPRISE SOCIAL MARKET REVENUE, BY EUROPE, BY TYPE OF
END-USER, 2013 – 2018 (Y-O-Y %) 120
TABLE 76 ENTERPRISE SOCIAL MARKET REVENUE, BY APAC, BY TYPE OF
END-USER, 2013 – 2018 ($MILLION) 122
TABLE 77 ENTERPRISE SOCIAL MARKET REVENUE, BY APAC, BY TYPE OF
END-USER, 2013 – 2018 (Y-O-Y %) 123
TABLE 78 ENTERPRISE SOCIAL MARKET REVENUE, BY MEA, BY TYPE OF
END-USER, 2013 – 2018 ($MILLION) 124
TABLE 79 ENTERPRISE SOCIAL MARKET REVENUE, BY MEA, BY TYPE OF
END-USER, 2013 – 2018 (Y-O-Y %) 125
TABLE 80 ENTERPRISE SOCIAL MARKET REVENUE, BY LA, BY TYPE OF
END-USER, 2013 – 2018 ($MILLION) 127
TABLE 81 ENTERPRISE SOCIAL MARKET REVENUE, BY LA, BY TYPE OF
END-USER, 2013 – 2018 (Y-O-Y %) 127
LIST OF FIGURES
FIGURE 2 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE,
BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 42
FIGURE 3 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE
BY VERTICAL, 2013 – 2018 (Y-O-Y %) 44
FIGURE 4 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE,
BY END-USER, 2013 – 2018 (Y-O-Y %) 46
FIGURE 5 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE,
BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 48
FIGURE 6 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,
BY VERTICAL, 2013 – 2018 (Y-O-Y %) 51
FIGURE 7 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,
BY END-USER, 2013 – 2018 (Y-O-Y %) 53
FIGURE 8 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,
BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 55
FIGURE 9 GLOBAL ENTERPRISE SOCIAL MARKET, BY END-USER,
2013 – 2018 (Y-O-Y %) 59
FIGURE 10 GLOBAL SOHO - ENTERPRISE SOCIAL MARKET REVENUE,
BY VERTICAL, 2013 – 2018 (Y-O-Y %) 61
FIGURE 11 GLOBAL SMB - ENTERPRISE SOCIAL MARKET REVENUE,
BY VERTICAL, 2013 – 2018 (Y-O-Y %) 64
FIGURE 12 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ENTERPRISES,
BY VERTICAL, 2013 – 2018 (Y-O-Y %) 67
FIGURE 13 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL,
2013 – 2018 (Y-O-Y %) 71
FIGURE 14 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,
BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 74
FIGURE 15 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,
BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 76
FIGURE 16 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,
BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 78
FIGURE 17 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI
BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 81
FIGURE 18 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI
BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 83
FIGURE 19 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI
BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 85
FIGURE 20 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,
BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 88
FIGURE 21 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,
BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 89
FIGURE 22 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,
BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 91
FIGURE 23 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 94
FIGURE 24 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 96
FIGURE 25 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 98
FIGURE 26 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,
BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 101
FIGURE 27 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,
BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 102
FIGURE 28 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,
BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 104
FIGURE 29 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,
BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 107
FIGURE 30 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,
BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 109
FIGURE 31 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,
BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 111
FIGURE 32 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY GEOGRAPHY,
2013 – 2018 (Y-O-Y %) 115
FIGURE 33 ENTERPRISE SOCIAL MARKET REVENUE, BY NA, BY TYPE OF
END-USER, 2013 – 2018 (Y-O-Y %) 118
FIGURE 34 ENTERPRISE SOCIAL MARKET REVENUE, BY EUROPE, BY TYPE OF
END-USER, 2013 – 2018 (Y-O-Y %) 120
FIGURE 35 ENTERPRISE SOCIAL MARKET REVENUE, BY APAC, BY TYPE OF
END-USER, 2013 – 2018 (Y-O-Y %) 123
FIGURE 36 ENTERPRISE SOCIAL MARKET REVENUE, BY MEA, BY TYPE OF
END-USER, 2013 – 2018 (Y-O-Y %) 125
FIGURE 37 ENTERPRISE SOCIAL MARKET REVENUE, BY LA, BY TYPE OF
END-USER, 2013 – 2018 (Y-O-Y %) 128
FIGURE 38 ENTERPRISE SOCIAL SOFTWARE, USAGE PERCENTAGE BY FEATURES 130
FIGURE 39 ENTERPRISE SOCIAL SOFTWARE, USAGE PERCENTAGE BY FEATURES 133
To order this report:Software Industry: Global Enterprise Social Software (ESS) Market : Global Advancements, Demand Analysis & Worldwide Market Forecasts (2013 – 2018)
Nicolas Bombourg
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