Global Healthcare BPO Market 2015-2019 - Emergence of Cloud-based BPO in Healthcare with Accenture, Cognizant, Genpact, IBM, TCS, Wipro & Xerox Dominating

May 27, 2015, 06:14 ET from Research and Markets

DUBLIN, May 25, 2015 /PRNewswire/ --Research and Markets( has announced the addition of the "Global Healthcare BPO Market 2015-2019" report to their offering.

The Global Healthcare BPO Market that comprises F&A BPO, HR BPO and CRM BPO to grow at a CAGR of 5.32% over the period 2014-2019

BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has the expertise in the required domains. It helps clients to increase their operational efficiency, concentrate on their core competencies, reduce time-to-market, obtain access to fresh talent and experience along with the latest technologies, and build an organization with an economical cost structure in the long run. The healthcare space has been witnessing the adoption of BPO services due to proven benefits, such as cost reduction, improved patient care services, and staff efficiency.

Increased adoption of cloud technology is one of the key trends upcoming in this market. Cloud-based BPO in the Healthcare sector is revolutionizing the mode of outsourcing business processes. Cloud-based BPO enables healthcare business processes such as payroll, finance and accounting, contact centers, and specialized HR solutions.

According to the report, the Global Healthcare BPO market is primarily driven by the increased need for cost-effective operations. Many global healthcare organizations have started to outsource their business functions because of the upsurge in healthcare expenditures, expansion strategies requiring more infrastructure, capital investment, and increase in labor costs. Outsourcing functions enable healthcare firms to cut costs.

Further, the report states that issues pertaining to data security and privacy when outsourcing business processes to BPO service providers is the major challenge in this market. As data related to healthcare institutions and payers are confidential and sensitive in nature, there is a rising threat of data theft and private information intrusion.

Key Vendors

  • Accenture
  • Cognizant
  • Genpact
  • IBM
  • TCS
  • Wipro
  • Xerox

Key Topics Covered:

  1. Executive Summary
  2. List of Abbreviations
  3. Scope of the Report
  4. Market Research Methodology
  5. Introduction
  6. Market Landscape
  7. Market Segmentation by Services
  8. Market Segmentation by Geography
  9. Buying Criteria
  10. Market Growth Drivers
  11. Drivers and their Impact
  12. Market Challenges
  13. Impact of Drivers and Challenges
  14. Market Trends
  15. Trends and their Impact
  16. Vendor Landscape
  17. Key Vendor Analysis

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SOURCE Research and Markets