The global UC & C market to grow at a CAGR of 12.3% during the period 2016-2020.
Global Unified Communication and Collaboration (UC&C) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
The report covers the present scenario and the growth prospects of the global UC & C market for 2016-2020. To calculate the overall market size, we consider the revenue generated through UC&C services, including enterprise telephony, contact center, and enterprise collaboration.
The global market is gradually experiencing the transition from legacy telephony services and messaging platforms to new UC&C services and platforms. We expect more number of global deployments of UC&C in coming years, driven by growing popularity of applications, such as rich collaboration, mobility, video conferencing, and telepresence. Business process integration and social media communications have become the primary focus of enterprises. Companies seek low-cost solutions, such as BYOD and web real-time communications (WebRTC) to deploy UC&C solutions.
A key trend which will boost market growth is the rising number of enterprise client devices. Desktop virtualization allows easy end-point management and cost reduction that rely on the use of thin clients in enterprises. Also, this has encouraged large enterprises to use terminal client and thin client devices. In 2014, 5.8 million units of terminal client and thin client devices were shipped, and we expect the number to reach over 8.1 million by the end of 2017, growing at a CAGR of 10.7%. Thin client devices are used in session-based computing. The old PC system is gradually being replaced with more number of enterprises implementing VDI with the easy execution over thin client devices.
According to the report, a key growth driver is the growing use of UCaaS by SMEs. SMEs leverage a range of enterprise and consumer technologies to support internal and external communication with employees as well as customers. They seek to build a collaborative work structure among employees, clients, and suppliers. SMEs adopt virtual client computing solutions to accelerate their processes to achieve business goals. UC&C allows enterprises to virtualize applications and desktops to make better use of their resources. Earlier, SMEs were hesitated to invest as server-based virtual desktop infrastructure (VDI) demands for the high initial cost of installation.
Further, the report states that one challenge that could curtail market growth is security-related issues. The popularity of UC&C lies in its cost-effectiveness and compatibility within any web browsers. Earlier, companies refrained from using video-conferencing due to high price-point. However, the same feature has made businesses worried about the Internet security.