Global Voice/Speech Recognition Systems Industry

NEW YORK, March 7, 2012  /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Global Voice/Speech Recognition Systems Industry

http://www.reportlinker.com/p0155037/Global-Voice/Speech-Recognition-Systems-Industry.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Call_Cent

The global outlook series on Voice/Speech Recognition Systems provides a collection of market briefs, concise summaries and statistical anecdotes of research findings. The report offers a rudimentary overview of the industry and details trends such as, growing demand for speech-based searching and analytics, increased focus on voice Internet and speech-enabled systems by technology vendors, and growing popularity of network-based speech recognition and distributed speech recognition technologies. Additionally, the impact of the ongoing economic recession is discussed, while also identifying growth drivers such as fast paced adoption of speech recognition systems at contact centers, growing use of biometrics, and technology advancements in mobile and in-vehicle applications. The report also presents a recapitulation of latest strategic corporate developments and product launches/innovations. Also included is an indexed, easy-to-refer, fact-finder directory listing the addresses, and contact details of 216 companies worldwide.

1. GLOBAL MARKET OVERVIEW 1Speech Recognition Systems - A Prelude 1Current Market Scenario 1Technology Hurdles Obstruct Wider Acceptance 2Technology Providers Focus on Improving Awareness Levels ofEnterprises 2Ranking of Speech Recognition Solutions Adoption by IndustrySectors 3Automated Voice Systems Cannot Completely Eliminate Human Agents 3Speech Recognition Software Prices to Go Down in Future 3Hosted Speech Services Offer Significant Benefits to SmallerEnterprises 3Speech Recognition: A Review 4Ubiquitous Applications Characterize the Market for SR Systems 4Growing Popularity of SR Triggers Innovations in Voice-Interface Devices 5Pitfalls of Embedded Speech Unleash a Search for EffectiveAlternatives 5Network-Based SR & Distributed SR Technologies Rise in Popularity 6Open Standards: A Key Architectural Requisite 6Use of Speech Technology in Next Generation Networks 7Speech-based Searching Gaining Pace 7Demand for Speech Analytics On the Rise 8The Internet Holds Out Lucrative Potential for SpeechRecognition Technologies 8Audio Mining for Searching Online Audio and Video Content 9Speech Recognition Technologies Get a Fillip from VideoIntegration 9SR Technology Vendors Focus on Voice Internet & SpeechEmbedded Systems 10Fast Paced Adoption of SR Systems at Contact Centers DrivesGrowth 10Table 1: Cost Comparison of Customer Calls Handled by ASingle Call Service Agent and a Speech Enabled IVR System:Breakdown of Number of Calls, Call Cost per Year & AverageCall Cost 11

Table 2: Payback Period Analysis for a 72-Port Speech-Enabled

IVR System 11

Biometrics Offers Lucrative Opportunities for Voice

Recognition Systems 11

Increasing Security Threats Drive Voice Verification

Biometrics Market 12

Speech Security: A Business Case for Growth 12

Voice Recognition Systems and Software - An Outlook 12

Table 3: World Recent Past, Current & Future Analysis for

Voice Recognition Systems and Software by Geographic

Region/Country - US, Canada, Europe, Asia-Pacific (including

Japan), Latin America and Rest of World Markets

Independently Analyzed with Annual Revenues in US$ Million

for Years 2010 through 2015 13

Table 4: World 5-Year Perspective for Voice RecognitionSystems and Software by Geographic Region - PercentageBreakdown of Annual Revenues for US, Canada, Europe,Asia-Pacific (including Japan), Latin America and Rest ofWorld Markets Independently Analyzed for Years 2011 and 2015 14Emergence of Standards Contributes to the Automated SpeechRecognition Market 14Applications of Automated Speech Recognition 15Rapid Growth in VoIP Driving Speech Recognition Technology 16Demand for Speech Enabled IVRs on the Rise 16Table 5: World Market for Interactive Voice Response (IVR)Systems by Geographic Region - Percentage Breakdown ofRevenues for US, Canada, Europe and Rest of World for theYear 2010 17

Table 6: North American Market for Interactive Voice

Recognition (IVR) Systems (2010): Percentage Share Breakdown

of Revenues by Technology 17

VoiceXML Set to Become the Dominant IVR Technology 17

IVR Vendors Shift Focus to Small & Medium Sized Companies 18

Mobile Phones: The Next Frontier for Speech Recognition Systems 18

Growing Adoption of SR Technology in "In-Vehicle Systems" 19

Demographic Trends & Findings 20

Telematics & Car Infotainment: A Boon for the SR Technology

Market 20

Technology Challenges to Reckon With 21

Promising Applications in the Healthcare Industry: A Sneak Peek 21

Redefining the Standards of Healthcare Efficiency 21

A Peek into Technology Adoption 22

Radiology Department & Point-of-Care: Potentially Strong

Application Areas 23

How Real Is the Threat of Substitution of Medical

Transcription Services? 23

Speech-Enabled Self-Service Solutions Have Healthcare

Providers Up by the Ears 24

Growth Drivers In a Capsule: A Recapitulation 24

Market for Voice/Speech Recognition Systems Remained Mostly

Resilient During Recession 25

2. TECHNOLOGY/PRODUCT OVERVIEW 27Speech Recognition: A Definition 27Voice Recognition Systems 27Competition 27Top Voice/Speech Recognition Software in 2009 28Voice Service Categories and Market Leaders for the Year 2010 28Application Areas 29Strengths and Weaknesses 29Speech-Enabled IVR Solutions 29Benefits of Speech-Enabled IVR Solutions 31Voice/Speech Recognition Systems: An Evolution Scan 31Noteworthy Milestones in VRS Development 32A Primer 321700s & 1800s 321960s & 1970s 321980s 331990s 332000s 33Types of Speech Recognition (SR) Systems 33Speaker Dependent System 33Speaker Independent System 34Discrete Speech System 34Continuous Speech System 34What is Speech Recognition Software? 34Speech Recognition Framework 34Telephony Platform 35Enterprise-Based Speech Recognition Applications 35Network-Based Speech Recognition Applications 35Voice Portals 35Speech Recognition Technology: A Classification 35Major Brands in the Market 36Key End-Use Application Sectors 36HealthCare 37Military/Aerospace 37High-Performance Fighter Aircraft 37Helicopters 38Battle Management Command Centers 38Training of Air Traffic Controllers 39Communications & Telephony 39Automotive Industry 39Commercial Establishments 40Consumer Electronics & Appliances 41Other Applications of Speech Recognition Programs 41What is VoiceXML Technology? 42VoiceXML Design 42VoiceXML Improves Customer Service 42VoiceXML Offers Benefits at Low Costs 43VoiceXML - Enhancing Speech Recognition Technology 44

3. STRATEGIC CORPORATE DEVELOPMENTS 45

4. PRODUCT LAUNCHES/INNOVATIONS 62REGIONAL MARKET OVERVIEW 96

1. NORTH AMERICA 96

IVR Market in North America: An Overview 96

Where Do the Opportunities Lie? 96

Factors Influencing the IVR Market 96

Packaged Applications Drive Growth 97

Table 7: US Market for Speech Applications (2010):

Percentage Breakdown of Value Sales for Custom Applications

and Packaged Applications 97

Speech Recognition Market in the United States: A Review 97

Table 8: US Speech Technology Market (2010): Percentage

Breakdown by Application - Call Centers, Directory,

Communications, Business Process, Transactions, and Others 98

Table 9: US Market for Speech Technology (2010): PercentageBreakdown of Dollar Sales by Product Segment - AutomaticSpeech Recognition, Text-to-Speech, and Speaker Verification 98Growing Adoption of Speech Recognition Systems Among AmericanDoctors 98Speech Recognition Market in Canada: A Review 99Canadian Government Steps in to Push Up the Technology'sAdoption 99Key Statistical Findings 100Table 10: North American Market for Interactive VoiceResponse (IVR) Systems by End-Use Sector - PercentageBreakdown of Revenues for Banking/Finance, Telecom,Healthcare, Insurance, Travel/Hospitality, Healthcare andOther Markets for the year 2010 100

2. EUROPE 101

Voice Recognition in the European Healthcare Industry: A Review 101

Major Growth Drivers and Challenges 101

Increased Integration of Speech Technologies in Hosted IVRs 101

3. ASIA PACIFIC 102Interactive Voice Response (IVR) Systems in Call Centers: AReview 102Organic Growth of Telecom and Banking Industries Fuel IVRAdoption 102SR Technologies Expand to Encompass Numerous Asian Languages 102Focus on Select Regional Markets 102Australia 102Korea 103GLOBAL DIRECTORY

To order this report:Call Center Industry: Global Voice/Speech Recognition Systems Industry

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