BRIDGEPORT, Conn., Jan. 31, 2013 /PRNewswire/ -- GoECart has been named as a Finalist in the Customer Service Department of the Year – Computer Software category in the seventh annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
The awards are presented by the Stevie Awards, which organizes several of the world's leading business awards shows including the prestigious International Business Awards.
More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition - an increase of 10% over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. Entries were considered in 30 categories for customer service and contact center professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 41 categories for sales and business development professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
GoECart's nomination as a finalist for the Stevie Awards is icing on the cake for the multichannel Ecommerce solutions company which over the past year grew by over 30%, added twice the number of new customers, and nearly doubled their nominated Client Services Team. In addition, thanks to a management team that focuses heavily on employee learning programs, GoECart impressively experienced zero employee attrition.
GoECart's founder and CEO Manish Chowdhary stated he is "thrilled with the nomination and extremely proud of his dedicated and hardworking team – a true testament to serving their clients." Although 2012 was a year of many great achievements for GoECart, Chowdhary continued that he was particularly gratified while working alongside his team during Hurricane Sandy - due to the Client Services team's relentless efforts despite the October 2012 mega storm forcing a four day evacuation of the company headquarters, all customer facing software systems maintained 99.9% uptime and no support case SLA was violated during that time.
GoECart's Client Services team of highly energetic and passionate professionals fosters a customer centric but market driven culture - they continuously seek to solve customers' problems and help them truly succeed rather than just empathize with them.
More than 100 members of several specialized judging committees will determine Stevie Award placements from among the Finalists during final judging, to take place January 28 - February 8. GoECart's finalist nomination also enters the company into the 2013 edition of the People's Choice Stevie Awards for Favorite Customer Service department. Between now and February 8th the general public is encouraged to vote and the results will be announced during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.
"Many of our preliminary judges have commented about the high quality of the entries the competition received this year," said Michael Gallagher, president and founder of the Stevie Awards. "Our final judges will have a challenging but rewarding task to determine the Gold, Silver and Bronze placements."
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
GoECart® provides integrated, on-demand ecommerce solutions that empower retailers to sell more goods and services more efficiently. GoECart's flagship, all-in-one ecommerce suite, GoECart 360™, combines a powerful ecommerce storefront with multi-channel order and inventory management, fulfillment, CRM, and much more. GoECart 360 enables merchants to sell across all major customer touch points—web storefronts, "brick and mortar" stores, call centers, mail order catalogs, and the leading online marketplaces. GoECart helps companies grow revenues, automate business processes, streamline IT costs, and achieve greater profitability. GoECart's comprehensive ecommerce technology solutions offer the ultimate in reliability, scalability, and flexibility demanded by the world's busiest ecommerce sites. Furthermore their expert professional and implementation services ensure speed to market while keeping clients at the forefront of ecommerce.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.
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