PORTLAND, Ore., June 30 /PRNewswire/ -- Grand European Tours reveals how its well-trained staff takes a personal interest in helping customers plan their trips - and this dedication may have helped save a life. During a recent customer service call one staff member helped save the life of a caller who encountered a medical problem while on the phone. Dedication to customer service and building relationships with customers is what sets Grand European Tours apart from its competitors.
Recently, Steven Frazee, a travel specialist at Grand European Tours, was assisting a client plan her tour by phone when the client suddenly indicated that she wasn't feeling well. When she could no longer communicate and appeared to be having a medical problem, Steven, understanding that something was wrong, contacted the local paramedics who promptly responded to the scene.
Later that day, the client's husband, Robert Egge, called to advise that his wife had been admitted to the hospital with symptoms of a stroke. Fortunately, after a series of tests no serious problems were identified, most likely due to the quick action that Steven took.
"While all turned out okay in this case, Steven's quick thinking and decisive action might have saved a life. His actions suggest that Grand European Tours has a genuine concern about the welfare of their customers," explains Robert Egge, the client's husband.
Steven modestly explains that he didn't do anything special; he just did what was right. He believes that caring customer service comes from a genuine desire to provide service the same way you would wish to be treated.
Hans Sohlstrom, President of Grand European Tours, said, "For over 30 years, we have been in the business of saving our customers money, and now for the first time we are able to say that we have also saved a life. We take great pride in the customer service skills of our employees and I think that this situation goes to show that we do our very best to personally take care of every one of our customers."
From the first call to Grand European Tours, clients are treated to a personalized experience. Tours are booked through experienced travel specialists who have taken the very trips they sell so that they can make recommendations and help clients select the itineraries that best suit their interests and needs. The travel specialists take a personal interest in the client from the first call into Grand European Tour's reservations center until clients return home from their travels.
To learn more about Grand European Tours river cruises or to request your Tour Book, call 1-800-552-5545 or visit http://www.getours.com.
Grand European Tours
For over 30 years, Grand European Tours has provided travelers with an easy and enriching way to experience the world. With over 40 itineraries to Europe and beyond, every trip includes a team of travel experts to guide your journey and help you discover the gems of each destination. Grand European Tours even offers an unconditional price guarantee that keeps tour prices low, even if exchange rates and fuel costs change. For more information, visit http://www.getours.com or call 1-800-522-5545.
SOURCE Grand European Tours