LONG BEACH, Calif., Dec. 15, 2010 /PRNewswire/ -- Sometimes good customer service means more than a stronger market share for a company, and leading online printer ink company 4Inkjets knows that better than anyone thanks to a seventh straight BizRate Circle of Excellence Award.
Given to just the top two percent of companies within the BizRate Network, awards are offered to companies with higher than average customer service ratings based on surveys. Each survey looks at factors like overall purchase satisfaction, how easy it was to find the product, whether or not the purchase met their expectations after they received it, and customer support.
"We're really pleased that customers recognize our efforts at continually meeting their needs. From making it easier to find products on our virtual shelves to offering lots of contact options, we work hard to try to lead the industry in both service and product quality," said Anna Kemp, Marketing Specialist.
Strong Product Line Combines with Guarantee
Part of what has set 4Inkjets apart from competitors for so long is its strong product line. With a complete listing of OEM printer cartridges, 100% compatible printer cartridges, and their own line of high-quality remanufactured printer cartridges, few other places online could be considered an ink superstore. It's the kind of selection you just can't find in brick and mortar stores these days.
A phenomenal selection at great prices, though, certainly isn't all that counts these days, and 4Inkjets' commitment to customers goes a bit further than that too. They back everything they sell with a one-year guarantee, something few other online retailers can claim.
"Part of any good online shopping experience is finding exactly what you need," said Aaron Leon, CEO. "The real key to becoming a great online retailer, though, is to combine the right products with the right level of service, and we've been doing that since 1999."
Better Customer Service Options
For some online retailers these days, customer service just means printing an email address on the contact us page, but 4Inkjets recognizes the need for much more than that level of service. Not only do they make their products much easier to find online thanks to a plethora of search options, but they also provide a variety of contact methods. From the almost unheard-of over the phone ordering system staffed with live agents to online chat help to email addresses, customers can reach out for additional assistance. 4Inkjets is helping to redefine cyber-friendly customer service, and now they have the awards to prove it.
4Inkjets is a leading online retailer of inkjet and toner cartridges. A global leader in the online marketplace, their high-quality line of remanufactured cartridges as well as extensive selection of compatible and OEM models has resulted in numerous customer service awards.