Groundbreaking e-Learning Platform Available for Call Centers

PHOENIX, Oct. 25, 2011 /PRNewswire/ -- The Contact Center Association (CCA) has announced that simplyCT, Next Generation Virtual Contact Center Solution has launched a groundbreaking online e-Learning center for call centers, now available with every purchase of simplyCT. The launch coincides with Customer Service Week which took place earlier this month during the Contact Center 2011 event, in Phoenix, Arizona.

The simplyCT Virtual Contact Center Solution is focused on the principal "Simplicity as a Service" and enables businesses to purchase an out-of-the-box call center solution that unifies communication across all call center channels. Available online, simplyCT is easy to use, manage and deploy, making the customer experience simple and manageable, consolidating the theme of Customer Service Week at Contact Center 2011.

Hagay Elyakim, EVP Sales & Marketing who is attending the event said, "simplyCT.com  is a Cloud based Virtual Contact Center platform available for purchase online. In keeping with online accessibility, we are excited to launch our robust and highly unique online e-Learning platform, here at Contact Center 2011 – such an important and innovative event for our industry."

Comprised of a range of short, concise and informative videos, the call center workforce can be trained online at any time from any location.

"What is revolutionary about simplyCT's e-Learning platform is Karen – our very own online avatar. She talks an agent or supervisor through each component of simplyCT, making call center training fun and always available," said Hagay. 

Training is an essential part of simplyCT's vision to educate the contact center community and with an online resource such as Karen available to new or experienced agents at any time; businesses can train from scratch or send their workforce back for a refresher. This marks a groundbreaking advance in the contact center industry, as this innovation takes training to the web, a vital channel that is accessible around the clock.

"At simplyCT, we have a vision and that is to assist businesses with their entire call center and contact center needs. Our e-Learning platform is an extension of this vision, whereby when a business purchases simplyCT, the investment is two-fold:  by working with simplyCT, a business invests in the improvement of customer service levels and also its workforce. With Karen, a dedicated online trainer available to on premise or at home agents, you can turn your call center workforce into SME's and deliver high levels of service to your customers. This is nothing short of guaranteed ROI," said Yehuda Reuven, EVP COO.

To mark the launch of the simplyCT e-Learning platform at the Contact Center Conference Fall 2011, sign up today and claim your special event promo code: #CCCon11 by visiting us at: www.simplyCT.com

About simplyCT: simplyCT.com is a Cloud based Virtual Contact Center platform; Our innovative end-to-end online web application enables businesses to launch an out-of-the-box cost effective contact center solution according to their on-demand business needs and preferences. 

simplyCT.com enhances the customer experience through highly effective multi-Communication channels solution features inbound, outbound and blended queues.

simplyCT identified the main challenges that companies are facing while trying to bridge the gap of expectations between today's demanding customer experience and its current supporting technologies. By signing up with simplyCT.com, more and more companies benefit from the ease of access and true advantages of running a cloud based contact center delivering an advanced customer experience.

About CCA

Contact Center Association (CCA) (www.contactcenterassociation.com) is dedicated to providing resources, information, education and professional networking opportunities to the global contact center community.  Supervisors, workforce managers, directors, VP's and executives turn to CCA as the go-to resource for contact center tools and techniques, problem solving methods, business skills, career development and more.

CCA offers a suite of ever expanding "best-in-class" resources which you can instantly access 24 hours a day including white papers, podcasts, blogs, webcasts, articles, research studies and a virtual global community called Knowledge Exchange Group (KEG).

SOURCE simplyCT.com; Contact Center Association (CCA)