SALT LAKE CITY, Jan. 12, 2017 /PRNewswire/ -- Qualtrics, the world's leading insight platform, today announced that it has been selected as a provider for a new customer insights system by the United States General Services Administration (GSA). The tool will serve as a central part of GSA's efforts to measure and improve its quality of services, and will be used to collect, analyze, and distribute real-time, critical customer feedback.
GSA's selection was based, in part, on Qualtrics' ability to provide an enterprise-grade platform. The product is capable of serving multiple organizations and projects simultaneously, while giving the agency the control, speed and flexibility necessary to develop web-based, mobile-responsive collection instruments. Other key project requirements include Salesforce integration, certified security infrastructure and privacy protections. Of note, Qualtrics is the only customer experience platform that is "In Process" with the Federal Risk and Authorization Management Program (FedRAMP) at the FISMA Moderate level.
The contract award follows an August 2016 Forrester report, The US Federal Customer Experience Index, 2016, which outlines a need for federal agencies to improve their customer experience management. Forrester recognizes that even after intense work in 2015 to update services, "federal agencies fail to focus their efforts on the most important drivers of great customer experiences." With the Qualtrics customer insights tool, GSA will help lead federal efforts to improve satisfaction with public services.
For more information, please visit: www.qualtrics.com/government.
Qualtrics is a rapidly growing software-as-a-service company and the world leader in customer insights. More than 8,500 enterprises worldwide, including half of the Fortune 100 and 99 of the top 100 business schools, rely on Qualtrics technology. Our solutions make it fast and easy to capture customer, employee and market insights in one place. These insights help our clients make informed, data-driven business decisions. Global enterprises, academic institutions and government agencies use Qualtrics to collect, analyze and act on voice of the customer, customer satisfaction, employee engagement, and 360-degree feedback.
The mission of GSA is to deliver the best value in real estate, acquisition, and technology services to government and the American people. GSA is building a 21st century government that procures and manages technology solutions in smart, secure, and affordable ways. It supports reductions in federal government real estate costs and increases in workplace efficiencies by strategically integrating space, people, and technology solutions customized to different workplace needs. For more about GSA, please visit www.gsa.gov.
Julia Giona, Qualtrics
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