GSI's AppCare Services Prove Popular with JD Edwards Customers

DENVER, April 8, 2013 /PRNewswire/ -- AppCare Services, a suite of managed services for JD Edwards system users, is proving to be one of the most popular and subscribed to GSI, Inc. (www.GetGSI.com) service offerings.

Introduced in 2004, AppCare Services supports clients' JDE software applications, development efforts, configurable network computing (CNC), database management systems and hosting needs on an around-the-clock basis. Backed by an industry exclusive 100 percent satisfaction guarantee, GSI's AppCare Services are the broadest and most flexible range of JDE managed services in the industry.

Dozens of GSI clients are currently using the service which has tripled in revenues the last three years while maintaining a 99 percent client satisfaction rate.

GSI's AppCare Services, and its popular Business Value Assessment, are being featured this week here at the Collaborate 13 conference (booth 335). Both services are designed to ensure that customers obtain the best value from their JD Edwards system.

Dermalogica, a leading skin product manufacturer, has used AppCare services for three years to help with its CNC work.

"We rely heavily on our JD Edwards system to process our highly customized sales orders," said Don Lamoureux, director of software development for Dermalogica. "We watched issues that we've been dealing with for years get resolved in a matter of weeks after beginning our relationship with GSI. As a result, we've minimized downtime and maximized our efficiency for distribution, manufacturing and financials stemming from the JDE EnterpriseOne software."

Another AppCare Services client, ABC Companies, a leader in motor coach and transit equipment sales and service, initially hired GSI to resolve a serious issue that impacted the business following the company's first go-live phase.

"Recently, we engaged GSI to be our implementation partner for the most critical phase of our rollout of JD Edwards software to our other commercial lines of business. Through these engagements, GSI has stood by its 100 percent satisfaction guarantee – even on occasions where we wouldn't have asked for or expected a credit," said Rob Grimm, IT Director at ABC Companies.

"When your people average 15 years of real-world experience, you can do things other companies can't," said Kevin R. Herrig, president and CEO of GSI.  "The unmatched expertise within the GSI family allows us to provide our clients with a dedicated team of experts for 50 to 80 percent less than a single full-time staff resource...all backed by our 100 percent satisfaction guarantee."

The full range of AppCare services include:

• gFlex is designed for companies that need a "block of hours" to use over a set time period for ad-hoc assistance; choose from CNC, application or development activities.  All work is performed remotely with appointments pre-scheduled.
• gShare provides specialized service for companies that want a real-world expert to help co-manage their system or for periodic/ad-hoc support. It includes scheduled as well as unscheduled requests for CNC, application or development activities. Clients purchase a monthly bucket of service hours under this plan.
• gStaff supports companies that prefer access to unlimited CNC, application or development support for a fixed monthly fee. This is GSI's most popular plan.
• CompleteCare includes CNC, application and development activities. It includes all gStaff services for all three support areas at a fixed fee covering unlimited requests.
• CompleteCare+ is designed for companies that need to outsource or co-manage all JDE hardware and CNC activity with additional options for application and development support. It also offers infrastructure hosting and provides the opportunity to phase in support for other software packages including MS Exchange, Blackberry and more. This is GSI's most comprehensive service offering.
• WorldCare is a specialized service for JDE World customers that provides unlimited programming and system administration support for their live production system – all for a fixed monthly fee that is typically 50 percent less than one full-time employee.

Companies seeking more information about AppCare Services should visit GSI at Collaborate 13 or write to [email protected].

About GSI
GSI, Inc. (www.GetGSI.com), founded in 2004 as Global Systems Integration, is a customer-service focused ERP software integration specialist with a primary focus on Oracle's JD Edwards (JDE) products. The company has more than 500 years of JDE experience and offers a comprehensive suite of project services, AppCare Services and staffing solutions – all backed by a 100 percent satisfaction guarantee. Headquartered in Atlanta and with satellite offices and consultants nationwide, GSI is one of the fastest growing service providers in the market.

SOURCE GSI, Inc.