Guardian and Park Avenue Securities teams recognized by DALBAR for 20 consecutive years

Among all financial services firms ranked, Guardian and Park Avenue Securities' contact centers claim top two spots

NEW YORK, Feb. 6, 2025 /PRNewswire/ -- The Guardian Life Insurance Company of America^® (Guardian) and Park Avenue Securities, a wholly owned subsidiary of Guardian, have once again earned DALBAR Service Awards. The recognitions mark 20 consecutive years of DALBAR honoring Guardian and Park Avenue Securities teams.

In addition to the Park Avenue Securities Contact Center and Guardian Individual Life and Individual Disability Contact Centers claiming the number one and number two rankings, respectively, across industry peers, each also ranked first within its respective category, including:

• Guardian's Individual Life Contact Center and Individual Disability Contact Center received a first-place ranking in DALBAR's Insurance Service Award. This is the centers' eighth and tenth consecutive year of recognition, respectively.
• Guardian's Annuity Contact Center received a first-place ranking in DALBAR's Annuity Service Award. This is its eighth consecutive year of recognition.
• The Park Avenue Securities Contact Center received a first-place ranking in DALBAR's Financial Intermediary Service Award. This is its seventh consecutive year of recognition.

"Going above and beyond for our customers is key to our mission to inspire well-being^®," said Michael Ferik, Head of Individual Markets at Guardian. "Two consecutive decades of recognition from DALBAR speak to our longstanding commitment to our customers and the impact our colleagues continue to make every day. I'm deeply grateful to our customer service teams for their hard work and dedication reflected in these awards."

"Alongside Guardian, we're especially honored to be recognized as not just best-in-class in our category but also as the top-ranked contact center team in financial services," said Marianne Caswell, President of Park Avenue Securities. "Our dedicated contact center staff are what make this possible—they are vital partners to our financial professionals and instrumental in helping them navigate complex client questions."

Providing expertise across audits, evaluations, ratings, and due diligence certifications for nearly half a century, DALBAR is a longstanding leader in independent research for the financial services sector. DALBAR award recipients, which the firm selects through a detailed and impartial audit process, set the standard for quality in the industry.

DALBAR's recognitions add to an extensive history of awards for Guardian. Learn more at https://www.guardianlife.com/about-guardian/customer-service-awards.

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About Guardian
Guardian makes a difference in the lives of people when they need us most. With over 160 years of stability and fiscal integrity, we are a trusted resource to generations of families and business owners, inspiring well-being and helping build financial confidence. Today, we stand behind millions of consumers, helping them prepare and plan for a bright future for themselves and their families. We help business owners care for their employees. And we help people recover and thrive in times of unexpected loss. As a modern mutual insurance company, we believe in driving value beyond dividends. We invest in our colleagues, are building an inclusive and innovative culture, and are helping to uplift communities through thoughtful corporate impact programs. Guardian, which is based in New York City, is a leading provider of life, disability, dental, and other benefits, and has received accolades for its culture and service. Our colleagues and financial professionals serve with care and experience, and our commitments rest on a strong financial foundation, which included a 2025 dividend allocation of $1.6 billion – the largest in the company's history. For more information, visit guardianlife.com or follow us on Facebook, LinkedIn, and YouTube.

About Park Avenue Securities
Park Avenue Securities was founded in 1999 as a complement to The Guardian Life Insurance Company of America^®'s (Guardian) traditional portfolio of individual life and annuity insurance products. Park Avenue Securities is Guardian's broker-dealer and corporate Registered Investment Advisor (RIA), which offers clients an expanded suite of products and solutions to help them achieve well-being. Park Avenue Securities has 2,400 financial professionals across the United States. As of year-end 2024, the company has $56B in Assets Under Management.

Disclaimer
Guardian^® is a registered trademark of The Guardian Life Insurance Company of America, New York, NY. Copyright© 2024 The Guardian Life Insurance Company of America. All rights reserved.

Dividends are not guaranteed. They are declared annually by Guardian's Board of Directors. The total dividend calculation includes mortality experience and expense management as well as investment results.

Financial information concerning Guardian as of December 31, 2023, on a statutory basis: Admitted assets = $80.3 billion; liabilities = $71.2 billion (including $58.0 billion of reserves); and surplus = $9.1 billion.

Securities products/services and advisory services offered through Park Avenue Securities LLC, a registered broker-dealer and registered investment adviser. Park Avenue Securities is a wholly owned subsidiary of The Guardian Life Insurance Company of America and is located at 10 Hudson Yards, New York, NY 10001. Member FINRA, SIPC.

For more information from DALBAR visit www.dalbar.com.

SOURCE Guardian