COLORADO SPRINGS, Colo., Nov. 14, 2017 /PRNewswire/ -- HDI, the leading membership association and certification body for service and support professionals, announces its keynote lineup for HDI 2018 Conference & Expo. Five inspiring keynote speakers – including Herschel Walker, football legend; Warren Tomlin, Former Global Chief Innovation Officer, IBM; Mark Schulman, Acclaimed Author and Celebrity Drummer; and more - will headline a lineup of more than 100 sessions that speak directly to professionals in internal, external, and blended service and support environments.
HDI 2018 Conference & Expo will take place April 10–13, 2018 at the MGM Grand in Las Vegas, NV. For more information and to register, visit: HDIConference.com.
"The 2018 lineup of keynote speakers was hand-picked to address today's challenges in the world of service and support," said Joy Sobhani, Group Event Director, HDI. "This year's keynotes stress the importance of teamwork and coming together to foster a culture of collaboration that will undoubtedly elevate the customer experience. The lessons and takeaways are not only powerful, but immediately applicable to individuals, teams and entire organizations."
The full 2018 keynote lineup includes:
Overcoming Challenges with Determination and Attitude Presented by: Herschel Walker, Football Legend, Successful Businessman and Inspiring Speaker
Herschel will tell his inspiring personal story of how he went from a bullied small child with a pronounced speech impediment to a noted football celebrity with a successful business career. This inspiring story will demonstrate the importance of commitment, perseverance and strong teammates in finding success and achieving our goals— both personally and professionally.
The 10 N's of Networking: How to Optimize Your Networking Style to Create Lasting Opportunities Presented by: Kaplan Mobray, Author, Speaker, and Founder, Kaplan Mobray Leadership Institute
Kaplan will present an interactive workshop that explores how to maximize networking success to drive greater professional and business opportunities. Attendees will be inspired to branch out of their comfort zone to develop an effective approach for making connections, selling themselves and/or their service, and driving mutual value as a "connector."
Harnessing the Rhythm of Teams Presented by: Mark Schulman, Rockstar Keynote, Acclaimed Author and Celebrity Drummer
Mark will use his extensive experience as a first call drummer to demonstrate how to perform better with others through interactive and unique processes that feature rhythm, rock & roll and live performance. Using the powerful metaphor of performing in a band, Mark will provide an enlightened perspective on how to improve team dynamics and productivity to take a team's creative cohesiveness to the next level.
Improving Happiness – and the Bottom Line Presented by: Nataly Kogan, Happiness Expert, Venture Capitalist, Tech Entrepreneur, and Founder of Happier
Nataly will share insights and strategies that demonstrate how happier employees are more likely to be creative, productive, and better communicators who deliver better customer service. This keynote will showcase how encouraging positive employee interaction, job satisfaction, and scientifically-proven happiness techniques in the workplace can create an improved bottom-line for all.
Experience as the North Star: Don't Lose Your Way with Your Customers Presented by: Warren Tomlin, Former Global Chief Innovation Officer, IBM
Warren will address how customers are experiencing change and expecting new innovations in products and services at unprecedented levels. By sharing stories of his professional observations and personal anecdotes, Warren will show attendees how their organization can use experience as the North Star to guide them through this complex, digital world.
Register for HDI 2018 Attendees can save $400 and receive a free one-day pre-conference workshop with the Super Early Bird discount if they register by December 15, 2017. To register for the HDI 2018 Conference & Expo, please visit: HDIConference.com.
About HDI Founded in 1989, HDI is the first membership association and certification body created for the service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.