COLORADO SPRINGS, Colo., July 12, 2017 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, today announced the Call for Speakers period for the HDI 2018 Conference & Expo, the country's most comprehensive annual event created for the IT technical service and support community. HDI 2018 is seeking speakers who can speak to unique insights, strategies, trends and techniques for improving service, productivity, and culture in the world of technical support. Uniting more than 2,500 industry leaders and practitioners, HDI 2018 will take place April 10 – 13, 2018 at the MGM Grand in Las Vegas. For more information and to submit your proposal by July 31, 2017, visit: hdiconference.com/SpeakAtHDI
The HDI 2018 Program Committee is seeking speakers for the following:
Pre-conference workshops: Ranging from one to three days long, these industry-leading courses will be led by some of the brightest minds in the technical support industry. Taking place from April 8-10, 2018, the sought-after pre-conference workshops will cover an array of trending industry topics.
Core conference sessions: The HDI 2018 program will provide more than 80 learning sessions to educate attendees with new strategies and tactics to improve customer service, resource allocation, and business productivity. These hour-long sessions will take place from April 10-12, 2018.
Learning Tracks for 2018: The learning tracks are the foundation of the event that guides the conference and educational content. HDI 2018 is looking for industry thought-leaders with engaging presentations tailored to any of the following core subject areas: Evolving Desktop Support; The Executive Stakeholder Perspective; Putting Metrics to Work; Reinventing the Customer Experience; Service Desk Foundations; Service Desk Masters; Support Center Optimization; and Team Performance and Transformation. For more information on these learning tracks, please visit: hdiconference.com/conference/tracks-static.
"As systems, technologies, and methodologies continue to evolve and become more complex, we're seeking skilled consultants, practitioners, trainers, and industry analysts to join the HDI team at our upcoming event," said Joy Sobhani, director of conferences and events, HDI. "We're building a program of speakers with real-world experience to provide knowledge for tech support leaders who want to take their support organizations and careers to the next level."
To stay up-to-date on the latest from HDI 2018 and to submit your proposal by the July 31 deadline, visit: hdiconference.com.
About HDI Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.