COLORADO SPRINGS, Colo., Oct. 26, 2017 /PRNewswire/ -- HDI, the leading membership association and certification body for service and support professionals, announced today the latest addition to its events lineup, Service Management World. Designed to meet the unique needs of service management leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy.
Service Management World will take place October 15–18, 2018 at the Omni Orlando Resort at ChampionsGate in Orlando, FL. For more information, please visit: SMWorld.com
"The increasing complexity that accompanies our fast-paced, cloud-based digital world requires a modern enterprise service management strategy to support operational excellence, customer satisfaction and organizational agility," said Roy Atkinson, senior writer/analyst, HDI. "Through our extensive research, we discovered that these vital and complex trends are not adequately supported by best practice insight at this time. Enter Service Management World."
The Service Management World conference program, to be released in spring of 2018, stands alone from other service management events by focusing solely on tangible outcomes and strategies to maximize organizational value. The world's most experienced and respected industry experts will build upon solid foundational principles by focusing on important topics such as digital transformation, enterprise service management, customer experience management, DevOps, ITIL and more.
A who's who of the best practitioners, sharpest minds and most innovative solution providers are expected at the inaugural event, along with thousands of dedicated service management professionals looking to remain at the forefront of this ever-evolving and increasingly-important industry. Industry-leading organizations who have already committed to support Service Management World include Samanage, a founding partner and Diamond sponsor, as well as Platinum sponsors ManageEngine and TOPdesk.
"Businesses are now moving to an enterprise-level view of IT through delivery of services across functional areas including HR, finance, procurement and more," said Joy Sobhani, Group Event Director, HDI. "Service Management World is poised to thoroughly address this evolution through a robust program that combines the strategic, tactical and human elements essential to the success of service management."
To sign up for updates and to learn more about Service Management World, visit SMWorld.com
Founded in 1989, HDI is the first membership association and certification body created for the service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.