COLORADO SPRINGS, Colo., April 14, 2016 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, announced the winners of the 2016 HDI Industry Awards. Each year, these awards are given to the individuals, teams, and organizations that have enhanced the image of the technical service and support industry through exceptional leadership, vision, innovation, and achieving the highest standards of quality and customer satisfaction. Recipients were announced during the HDI 2016 Conference & Expo in Orlando. To learn more about the HDI Industry Awards, visit: www.ThinkHDI.com/Awards.
Judging panels reviewed more than 350 submissions for twelve award categories. Judging panels were comprised of distinguished and expert judges tasked with selecting the industry's top volunteers, industry luminary, team, manager, analyst, desktop support technician, and local HDI chapter officer.
….and the recipients are:
HDI Hall of Fame – New in 2016 Cay Robertson, Tampa Electric Company Chris Farver Eddie Vidal, Consultant Kirk Weisler, Team Dynamics Tatsumi Yamashita, HDI-Japan
HDI Ron Muns Lifetime Achievement Award Ken Wendle
HDI Team Excellence Award* TECO Energy, Inc.
HDI Manager of the Year* Marie DiRuzza, Worcester Polytechnic Institute
HDI Analyst of the Year* Siobhan Tate, Charles Schwab - Central Region, HDI Austin Local Chapter
HDI Desktop Support Technician of the Year* Nicole Sladick, The Hartford - Northeast Region, HDI Connecticut Local Chapter
HDI Local Chapter Officer of the Year Jane Leahy, HDI Nebraska
*Award sponsored by Robert Half Technology.
HDI CSAT Elite 50 – #1 Top Ranked Support Center Ameritas IT, GTS Support Center
The HDI CSAT Elite 50 is a program that celebrates top performing support centers around the world. These support centers are ranked based on customer satisfaction survey responses gathered by the HDI Customer Satisfaction Index (CSI) Service, an independent, third-party tool that tracks and trends customer satisfaction.
"It is such a thrill for HDI and Robert Half Technology, our premier awards sponsor, to recognize our finalists and honor our recipients each year," says Leslie Cook, HDI's director of membership. "Always a highlight of an already amazing conference experience, the 2016 award presentations honored twelve truly deserving recipients. The value they each bring to their organization and to our community is incalculable and we wish them continued success as they strive to advance the mission of the tech support industry."
About HDI Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. HDI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit ubmamericas.com.
About Robert Half Technology With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job-search services at www.rht.com.