COLORADO SPRINGS, Colo., Nov. 2, 2017 /PRNewswire/ -- HDI, the premier membership association and certification body for the service and support industry, announced the winners of the 2017 HDI Service Management Awards this week at the annual FUSION 17 Conference & Expo. Each year, these awards are given to the organizations that have enhanced their service management through exceptional leadership, vision, innovation and achievement of the highest standards of quality and customer satisfaction. The annual event brought together more than 1,300 of the best and most respected professionals in the service management industry to learn and network with their peers.
The three finalists for the HDI Service Improvement Award and the two finalists for the Knowledge-Centered Service Award were thoroughly evaluated by a panel of industry experts and award-winning service management practitioners. Finalists were chosen from an elite pool of leading organizations and evaluated through a multi-phase judging process. The winners of the 2017 HDI Service Management Awards are:
"This year's conference was another exciting, motivating and rewarding experience for all," said Leslie Cook, director of membership, HDI. "To make the event even more memorable, we were able to recognize five impressive finalists and honor two first-class organizations with our HDI Service Management Awards. The winning organizations' projects and initiatives within ITSM clearly showed evidence of their innovation, integration of best practices, stakeholder involvement, and business alignment."
About HDI Founded in 1989, HDI is the first membership association and certification body created for the service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.