HDI Launches New Membership Model

Guided by professionals in the tech support industry, HDI's upgraded membership features a streamlined structure, improved benefits, and a lower annual fee

Feb 08, 2016, 09:00 ET from HDI

COLORADO SPRINGS, Colo., Feb. 8, 2016 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, today announced the launch of a new membership model. The upgrade and overhaul is the result of more than a year's worth of focus groups, surveys, and open discussion with professionals throughout the technical support community—including current HDI members. More information on HDI's new membership structure can be found here: ThinkHDI.com/Membership.

When asked what qualities were most important when seeking out a professional membership association, those in the tech support industry stressed their desire for something simple, streamlined, cost-effective, and valuable. In order to best serve the advancement of their careers and their support centers, they emphasized the importance of being empowered to make connections, learn best practices, establish friendships, and grow—both professionally and personally.

Among the most notable upgrades to HDI's membership model is the elimination of a tiered structure with multiple pricing packages. Now members join at one level for $295/year and all receive the same streamlined benefits package. A significant reduction in price for most, HDI's most popular membership level was previously $495/year.

The updated set of benefits under the new membership model consists of:

  • HDIConnect, an interactive online community of collaboration and knowledge-sharing
  • Networking at local chapter meet-ups
  • Practices & Salary Reports to benchmark, validate, and improve
  • Focus papers on trending industry topics
  • Tools and templates to ease and streamline your processes
  • Support center standards to increase your business value
  • Recognized industry awards to increase your credibility and marketability
  • Significant discounts on HDI's certification and training courses, services, and events

Each benefit was hand-picked and approved by tech support practitioners and experts in an effort to help HDI members better connect, learn, and succeed in an ever-evolving industry. Providing the cornerstone to HDI's new member benefits is HDIConnect, a new website and one-stop destination for peer learning and interaction. Through Connect.ThinkHDI.com, members have access to an unprecedented level of knowledge-sharing through articles, trending research, podcasts, webinars, discussions, and more.  

"Since our inception in 1989, the membership aspect of HDI has been the foundation of our organization," says Leslie Cook, HDI's director of membership. "It's a place for passionate professionals who share common goals and challenges to unite and gain unique resources, knowledge, and connections—and now, based on their feedback, the new HDI membership model reflects the common values of the technical support community."  

About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com.  HDI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit ubmamericas.com.

Kimberly Samra

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