HDI Releases New Versions of Certification Standards for Technical Support Professionals

International committee identifies and approves the best processes and practices for various technical support roles

Jul 28, 2015, 09:00 ET from HDI

COLORADO SPRINGS, Colo., July 28, 2015 /PRNewswire/ -- HDI, a UBM Tech company and the first professional association created for the technical support industry, today announced the release of their updated certification standards. The competencies for HDI certifications are identified and approved by the HDI International Certification Standards Committee (ICSC)—a group of industry experts and experienced practitioners from a number of organizations. The committee's intent is to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the technical support industry on the meaning of certification in customer service and technical support organizations. To view and download each of the new certification standards, visit: thinkhdi.com/certification/standards.aspx.

HDI's eight role-based certifications are reviewed and updated annually, and serve as a set of best and common processes and practices within a support center.

"Each HDI certification reflects the level of knowledge required for specific roles, ranging from customer service representatives to support center directors," says Rick Joslin, HDI's executive director of certification and training. "In order to remain at the forefront of our ever-evolving industry and maintain our position as the premier technical support certification body, our continually-updated standards ensure skillful and educated professionals are prepared to support the needs of their customers and their business."

In addition to the general release of the eight role-based certification standards, HDI has released new certification exams, practice tests, and courseware. The new courseware includes an instructor-led classroom and virtual classroom, as well as the highly-popular online self-paced learning courses. The variety of delivery options provide technical support professionals the learning opportunities that best meet their needs and learning styles.

About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com

About UBM Tech
UBM Tech engages technology professionals live and online through its world-class brands, including Black Hat, InformationWeek, Enterprise Connect, Game Developers Conference (GDC), Dark Reading, HDI, GTEC, Network Computing and Interop. We're dedicated to fostering real engagement by creating environments where the technology industry can make connections, share insights, and network effectively. UBM Tech is the only media company that delivers large-scale industry events, leading online brands and content marketing services serving the Enterprise IT, Information Security, Game Development, Enterprise Communications and Technical Services and Support communities. UBM Tech is a part of UBM (UBM.L), a global provider of media and information services with a market capitalization of more than $2.5 billion. For more information, go to http://tech.ubm.com.

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