COLORADO SPRINGS, Colo., Nov. 8, 2016 /PRNewswire/ -- HDI, the premier membership association and certification body for the technical support industry, today announces a new Chapter's First strategy that will pave the way to a more focused, connected, and member-oriented tech support organization.
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More than 60 HDI local chapters throughout the U.S. and Canada provide the backbone of HDI's membership community. With regular opportunities for technical support professionals to connect, share and discuss common challenges, and learn from industry innovators, HDI's network of local chapters is a convenient and dynamic way to collaborate with like-minded professionals.
While always a critical component of the HDI community, the local chapter leadership structure created challenges in solidifying and executing a unified strategy. HDI's new Chapter's First strategy aims to update and streamline the organizational structure of the local chapter leadership and align with today's focus on high touch, personalized customer experiences. With the help of the Board of Directors of Help Desk Chapters, Inc. (HDC) – a non-profit corporation that partners with HDI to administer its local chapters – it was determined that a more focused and supportive approach to managing the local chapters was necessary to improve the member experience. As a result, HDI is evolving to a single national leadership structure where a team of elected National Officers will collaborate with both HDI Local Chapter Officers and the HDC Board of Directors to ensure a consistent, sustainable, and empowering experience for HDI members.
HDI's New National Officers
Carrie Armstrong, District President
David Cole, District President
Marie Diruzza, District President
Laura Edwards, District President
Jenny Haeberlin, District President
Yvonne Harrison, Regional Vice President
Nick Lerouge, District President
Lee Ann McBride, Regional Vice President
Joe McGee, District President
Jim McKennan, District President
Kelly McLaughlin, Regional Vice President
Joshua Smith, District President
LaDonna Spragg, District President
Paul Strei, National VP Finance
Jason Sywak, District President
Joshua Tooley, District President
Jason Wischer, Regional Vice President
"I'm excited about the opportunity that this transformation in HDI's local chapter leadership structure brings to the entire community," says Jason Wischer, HDI National Officer, Regional Vice President. "Chapter's First means just that—our local chapter's come first, and we will be well-positioned for each chapter to respond to their local market with a unique personality and relevant resources, while simultaneously speaking in a consistent voice that ultimately advances the mission of the entire tech support industry."
"I have no doubt Chapter's First will manifest itself in a more logical, connected organizational framework for HDI's membership community," says Mary Cruse, Chair of the Help Desk Chapters, Inc. Board of Directors. "It's all about sustainability for HDI and empowerment for our members. With more streamlined communication, we're poised to elevate the technical support profession through a local network that provides a consistent, engaging, and interactive experience for all HDI members and potential members who visit our local chapters."
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. HDI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit ubmamericas.com.