SEATTLE, Sept. 11, 2018 /PRNewswire/ -- Today, Health Management Concepts, Inc. ("HMC") announced that it is addressing a security incident involving personal information of the members of one of its clients. As authorized by the client, HMC proactively notified the potentially affected individuals to explain the incident, the responsive measures HMC has taken and steps the individuals can take to protect themselves. HMC also is offering complimentary identity protection services to potentially affected individuals.
On July 16, 2018, HMC learned that a server it used to share files with its clients was infected with ransomware. HMC took immediate steps to decrypt the files, provision a new server, begin an investigation, and engage a leading forensic firm to assist it. On July 19, 2018, HMC determined that a file obtained by the attackers contained personal information, including Social Security numbers and health insurance plan information. The file did not contain any health care claims or treatment information.
As a result, HMC notified the potentially affected individuals to provide guidance on how they can protect themselves. As part of this protection, the company is offering eligible individuals a complimentary one-year membership in credit monitoring and identity theft protection services through Experian. Individuals with questions should call (888) 579-1194, Monday-Friday between 5:00 am to 5:00 pm Pacific Time.
HMC understands the importance of protecting the security and confidentiality of personal information, sincerely regrets that this incident occurred, and apologizes for any inconvenience or concern the incident may cause. To help prevent something like this from happening in the future, HMC is adding enhanced security protocols to its current server, including removing access to the server through Remote Desktop Protocol. It also is migrating its server to another cloud computing service, which will provide additional security. Finally, it has reviewed and, where necessary, enhanced its security protocols to provide a more secure environment.
HMC is a healthcare management company located in Jupiter, Florida.
SOURCE Health Management Concepts, Inc.