Health Plan Ranks Number One, Launches 24/7 Nurse Advice Line
PHILADELPHIA, Feb. 1 /PRNewswire-USNewswire/ -- For the seventh straight year, Health Partners is number one in member satisfaction among HealthChoices plans in the Southeast PA region, according to the Pennsylvania Department of Public Welfare's (DPW) annual HealthChoices Consumer Guide. In the new report, the health plan ranked #1 in Pennsylvania and/or #1 in the Southeast region in over a dozen categories covering quality and access to care. Health Partners is the only Southeast plan to rank #1 in Pennsylvania in any category.
"Our goal has always been to exceed our members' expectations and to meet all of their healthcare needs," says William S. George, president and CEO at Health Partners. "The fact that we're number one in our region in more than half of the 27 measures says we're on the right track. I'm proud of the level of customer service our employees provide and look forward to even more improvements this year, especially with the addition of our 24/7 Nurse Advice Line."
The newly launched Nurse Advice Line for Health Partners and KidzPartners members continues Health Partners' tradition of exceptional member care. Staffed by registered nurses 24 hours a day, seven days a week, the service provides members with a timely source for help with health issues. Members can receive advice about self-care, information about current medications, or direction regarding when to schedule a primary care appointment and when a given medical condition necessitates immediate attention. The Nurse Advice Line also provides Health Partners with another source for identifying members who can benefit from the health plan's many care management programs.
Health Partners ranks #1 in Pennsylvania in:
- Talking About Ways to Stop Smoking During a Prenatal Visit
- Checking Blood Lead Level for Children 2 Years Old
- Finding Breast Cancer
- Regular Dental Care
- Annual Dental Visits for Members with Developmental Disabilities
Health Partners ranks #1 in the region and #2 in Pennsylvania in:
- Satisfaction with Plan
- Satisfaction with Child's Plan
- Satisfaction with Dental Care
- Regular Checkups for Children 3 to 6 Years Old
In five other areas having to do with cholesterol, diabetes, and women's and children's healthcare management, Health Partners ranks #1 in the region.
Results are based on data gathered by DPW as well as by the plans, using the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey, and the Medicaid Health Care Effectiveness Data and Information Set (HEDIS®) and Pennsylvania Performance Measures reporting. To access the 2009 HealthChoices Consumer Guide, visit http://www.dpw.state.pa.us/Resources/Documents/Pdf/Publications/HealthChoices/HealthChoicesComparison-Eng.pdf.
About Health Partners: Now celebrating its 25th anniversary, Health Partners is a not-for-profit health plan serving more than 155,000 members in the Greater Philadelphia region. Its HealthChoices Medicaid plan consistently ranks number one in member satisfaction in the area. In 2009, the company launched KidzPartners, which provides free or low-cost health insurance to uninsured children and teens through CHIP, Pennsylvania's Children's Health Insurance Program. Health Partners is one of the few hospital-owned health plans in the country and has received national recognition for its innovations in managed care. For more information about Health Partners, please visit www.healthpart.com.
SOURCE Health Partners
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