NEW SOUTH WALES, Australia, July 21, 2015 /PRNewswire/ -- As an example of best practice for their industry, Compass Pools has just released helpful online videos to answer their client's most common questions. These new videos virtually extend their customer service to be 24-hours, 7-days a week. Entitled the "Buyer's Guide FAQ," the video series demystifies the cost involved, installation process, and ongoing care for self-cleaning pools.
Having a pool in the backyard is one of western society's more popular collective dreams. However, most never venture to get one because the actual price, construction and care of pools isn't general knowledge.
Being a leader in their field, Compass Pools recognized the hurdle many families face with making the decision to install a pool, and decided to create a series of short videos to clarify their most frequently asked questions.
"With people researching more and more online before they buy, we wanted to do something progressive. And that's why we put together this complete buyer's guide – to make things really clear for everyone," says Anthony Cross, spokes person of Compass Pools.
Recently launched on the Compass Pools website, the "Buyer's Guide FAQ" videos take viewers through the following phases of getting a self-cleaning pool:
- Before installing a pool
- Swimming pool costs
- Constructing a pool
- Swimming pool design and features
- Why choose Compass Pools
- Swimming pool care
Anthony goes on to say of the release, "We're already getting great feedback and a couple of our team members featured in the videos are even being recognised by clients! It's great to see because clients feel they're getting the celebrity treatment when working with our video star staff members."
"It's been a great win for us and shows we're truly leading the industry," says Anthony, "no doubt we'll see competitors try and replicate what we've done. It's just another example of how we spearhead our industry and drive innovation. That's what makes Compass Pools different."
The newly launched videos can be viewed on Compass Pools' website, or on their YouTube Channel. Answers to further questions or help with the next steps can be obtained through Compass Pools' customer service number 1300 667 445.
About Compass Pools
Started in 1980 by Ian Mewett and his wife Kerri, Compass Pools is a proud Australian family business. Ian's boat building experience and engineering background allowed him to exceed the design, manufacturing and execution of pool standards at that time.
Over 30 years later and Compass Pools have built more than 30,000 pools and helped families across the continent maximise their leisure time. They've also spearheaded the pool industry, with many other manufacturer's using their leading edge technology, and have gone on to license their service in the USA and Europe.
Compass Pools understands that constructing a swimming pool is a big purchase, so their constant strive for excellence in product and service is why they've set the benchmark for the fiberglass pool industry.
1 300 667 445
SOURCE Compass Pools