Hino Trucks Receives Highest Ranking Among Conventional Medium-Duty Trucks in J.D. Power and Associates Customer Satisfaction Study

Nov 02, 2010, 09:00 ET from Hino Trucks

NOVI, Mich., Nov. 2, 2010 /PRNewswire/ -- Hino Trucks ranks highest among conventional medium-duty trucks in the 2010 J.D. Power and Associates Medium-Duty Truck Customer Satisfaction Study(SM), topping the rankings for the second time in the past three years in this segment.   The study, now in its 18th year, was developed to provide manufacturers with a comprehensive and objective measure of customer satisfaction with products, dealer service and parts in the Class 5-7 commercial vehicle market.

Based on the 2009 model year, Hino Trucks scored highest in each of the six factors used to determine overall satisfaction: warranty; engine; cost of operation; ride/handling/braking; cab and body; and transmission.  The study was fielded between June and July, 2010 and is based on responses from over 1,200 primary maintainers of 2009 model-year Class 5, 6 and 7 conventional cab medium-duty trucks.  

"We are honored to receive this prestigious recognition from our customers with this award from J.D. Power and Associates," said Glenn Ellis, Vice President of Marketing and Dealer Operations for Hino.  "We understand the value of a satisfied customer and are proud to be meeting and exceeding these high expectations. Our goal is to continue to set the industry standard in producing a world-class vehicle."

He added, "Year after year, J.D. Power and Associates defines the standard for excellence, and this recognition demonstrates our commitment to deliver the most durable, reliable and cost effective trucks possible to our customers."  

Hino Trucks is using Selective Catalytic Reduction (SCR) to meet the 2010 EPA emissions requirement. In fact, Hino Trucks is the only medium duty conventional truck to meet the 2010 EPA emissions requirement without the use of credits.  Looking to the future, Hino Trucks continues to plan for new technologies and models that meet and exceed both environmental and customer needs.  In 2011, Hino, the world leader in commercial truck hybrid technology, will introduce its next generation proprietary hybrid system in a newly designed class 4 and 5 cab over specifically designed to meet the needs of the U.S. market.

About Hino: Hino Trucks, a Toyota Group Company, assembles, sells and services class 4-7 commercial trucks in the United States and is headquartered in Novi, Michigan. With over 180 dealers across the country, Hino Trucks is the fastest growing medium duty truck nameplate in the United States. Visit our internet home page at www.hino.com or follow us on Facebook, Twitter and YouTube.

About J.D. Power: Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on commercial vehicles, please visit JDPower.com. Also available are car reviews and ratings, car insurance, health insurance, cell phone ratings, and more. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

SOURCE Hino Trucks