Hotels.com Hotel Reviews Reveal What Guests are Thankful For

DALLAS, Nov. 15, 2010 /PRNewswire/ -- With over 1 million hotel reviews, customers of hotels.com® are letting the world know the reasons why they are most thankful for hotel stays booked on hotels.com, a leading provider of hotel rooms worldwide. Customer feedback plays an important role in the decision process of many travelers and only past guests who have booked their hotel room through the hotels.com website are able to submit a review. Whether it's the over-the-top customer service, beautifully appointed rooms, delicious dining or convenient and centrally-located properties, hotel reviews from hotels.com offer customers a glimpse inside before ever stepping foot on property.

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"Hotels.com guest reviews offer a candid and unbiased look into over 85,000 properties offered on our site – worldwide," says Taylor L. Cole, APR, director of public relations for hotels.com. "A property is considered exceptional when it consistently receives rave reviews from guests who have had an outstanding hotel experience. We encourage our guests to speak openly and honestly about their experiences at properties on our site so that others can trust the feedback of hotels.com guests."

Hotels to be Thankful For

A recent hotels.com guest on a business trip to Houston was thankful for their comfy bed, speedy valet and exceptional room service at Hotel Zaza where room rates start at $179 per night. "I truly enjoyed my time here at Hotel Zaza. I started each day with room service and the price was reasonable for the first class food and service. The valet service was very fast. My suite was so well decorated and the bed gave me the best rest ever. I very much felt at home at Hotel Zaza."

In New Orleans, where the jazz is hot and beads are flying, guests are giving rave reviews to the Country Inn & Suites By Carlson located in the French Quarter. With over 600 hotel reviews, this three star property is recommended by 96% of past hotels.com customers. A recent hotels.com customer on a trip had this to say about the property, "The hotel is a gem. Perfect location for French Quarter, etc. Clean. Staff is extremely friendly and helpful in every way. I highly recommend this hotel." Rooms start at $99 and the hotel offers complimentary breakfast during the Hotels.com Thanksgiving Sale .

Hotel Monaco Chicago consistently receives high marks from reviewers on hotels.com. The windy city gem offers room rates starting at $149 per night. A hotels.com reviewer had this to say about Hotel Monaco Chicago, "In addition to comfortable, clean rooms, the staff of the Hotel Monaco were very courteous and accommodating. This is a perfect place to stay in the heart of the shopping, museum, dining area of downtown Chicago. For those who like to take scenic walks/jogs, this is a great location with paths along the river in addition to the city streets."

New York City is one of the most visited cities in the world, and according to the hotels.com Hotel Price Index™ (HPI®), New York is also the third most expensive city in the world with an average rate per night of $224. One of New York City's most luxurious hotels, The Surrey, a five star property located on the fashionable Upper East Side and just steps from Central Park, consistently receives high scores from hotels.com reviewers. One reviewer had this to say, "The hotel was amazing. Staff was friendly, helpful and personal. The rooms are spacious and well worth the little extra. The area is great...close to Central Park and lots of dining." Rooms at The Surrey start at $449 per night.

Want to Share What You're Thankful For When it Comes to Your Stay?

Only guests who have booked their hotel room through hotels.com are able to submit a review. After you have booked your hotel with hotels.com and completed your stay, you can submit a guest review by clicking on the link provided in the e-mail sent to you a few days after your stay. Use the hotel reservation look-up form located in the Customer Care section to access your completed bookings. You will need to know the number of the card used to book your reservations, as well as your itinerary or confirmation number. You can find the itinerary or confirmation number on the confirmation e-mail sent to you right after your booking was completed.

About the HPI

The Hotels.com® Hotel Price Index™ (HPI®)is a regular survey of hotel prices in major city destinations across the world. The HPI is based on bookings made on hotels.com and prices shown are those actually paid by customers (rather than advertised rates) in the first half (and particularly Q2) of 2010.

Now in its seventh year, the HPI is respected as the definitive report on hotel prices paid around the world and increasingly used as a reference tool by media, analysts, tourism bodies and academics.

About Hotels.com

Hotels.com® is a leading provider of lodging worldwide, offering more than 85,000 properties in over 60 countries from national chain hotels and all-inclusive resorts to local favorites and bed & breakfasts. Hotels.com is the smarter way to book travel by offering welcomerewards®, an industry leading loyalty rewards program; the real opinions of other travelers captured in over 1.5 million Guest Reviews and; a Price Match Guarantee, so that those booking with hotels.com can be assured they are getting the best deal, either online or by speaking directly to a travel expert at 1-800-2-HOTELS 24 hours a day. For more information, please visit hotels.com. Hotels.com is an operating company of Expedia, Inc. (Nasdaq: EXPE). Please visit the Hotels.com Travel Smart Blog for consumer and business travel information. Follow us on Twitter via www.twitter.com/hotelsdotcom, on Facebook at www.facebook.com/hotelsdotcom and take a VirtualVacation at www.virtualvacay.com. Detailed Hotel Price Index data is available at: http://www.hotel-price-index.com, Hotels.com, A Smarter Way to Book™.

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SOURCE Hotels.com