hotels.com Launches FIVESTAR, A New Exclusive Status Program
New Program Rewards Members with Access to Special Benefits and Privileges
DALLAS, Feb. 15, 2011 /PRNewswire/ -- hotels.com® announced today the launch of its exclusive FIVESTAR™ status program, designed to provide hotels.com loyal customers with the best level of service and special benefits. The FIVESTAR program is complimentary and members are selected based on their booking activity with hotels.com to receive exclusive access to dedicated customer service agents via a members-only phone number and email. FIVESTAR members also get early access to exclusive deals and promotions and a hassle-free travel guarantee for the ultimate hotel booking experience.
"FIVESTAR status provides its members the pinnacle of customer service when booking accommodations through hotels.com," said Vikram Malhi, director of customer experience for hotels.com. "A majority of our FIVESTAR customers frequently book or travel for business and our FIVESTAR agents are specially trained to meet the business customers' needs. This program raises the bar on customer service and will take the hassle out of booking and managing hotel reservations for our most loyal customers."
FIVESTAR Program Features
- Dedicated members-only customer service hotline to specially trained agents
- Hassle-free travel guarantee for changing and canceling reservations
- Early access to exclusive special deals and promotions
- Special FIVESTAR rewards and perks
In addition to the features listed above, all Hotels.com customers, including FIVESTAR members, are eligible for its industry-leading welcomerewards program. With welcomerewards, customers get one free night for every ten nights stayed at any hotels.com partner property. The earned free night can be booked at any welcomerewards eligible hotel and will be valued up to the average daily rate of the customer's ten stays.
For more information on FIVESTAR, visit: www.hotels.com/fivestar. To register for the hotels.com welcomerewards program visit: http://www.hotels.com/customer_care/pillar/welcomerewards.html
Press contacts: |
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Dan Guarino – Ruder Finn for hotels.com |
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Phone: (212) 715-1535 |
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Email: [email protected] |
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Taylor L. Cole, APR |
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hotels.com North America |
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Phone: (469) 335-8442 |
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About hotels.com
Hotels.com® is a leading provider of lodging worldwide, offering more than 130,000 properties in over 60 countries from national chain hotels and all-inclusive resorts to local favorites and bed & breakfasts. Hotels.com is the smarter way to book travel by offering welcomerewards®, an industry leading loyalty rewards program; the real opinions of other travelers captured in over 1.5 million Guest Reviews and; a Price Match Guarantee, so that those booking with hotels.com can be assured they are getting the best deal, either online or by speaking directly to a travel expert at 1-800-2-HOTELS 24 hours a day. For more information, please visit hotels.com. Hotels.com is an operating company of Expedia, Inc. (Nasdaq: EXPE). Follow us on Facebook at www.facebook.com/hotelsdotcom and Twitter via www.twitter.com/hotelsdotcom or visit the hotels.com Travel Smart Blog for consumer and business travel information. Get clayed at http://www.clayyourself.com. Detailed Hotel Price Index data is available at: http://www.hotel-price-index.com, hotels.com, A Smarter Way to Book™.
Hotels.com, FIVESTAR™, welcomerewards®, the FIVESTAR logo and the hotels.com logo are either registered trademarks or trademarks of hotels.com, LP. Other logos or products and company names mentioned herein may be the property of their respective owners © 2011 hotels.com, LP. All rights reserved. CST # 2083949-50
SOURCE hotels.com
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