COLORADO SPRINGS, Colo., April 21, 2011 /PRNewswire/ -- Call Center industry leader ICMI announced today that they have been awarded the General Services Administration (GSA) Mission Oriented Business Integrated Services Schedule contract. Having this contract allows ICMI the ability to offer their consulting and training services to federal agencies with greater ease of procurement.
"Gaining GSA approval allows ICMI's existing and new government customers to procure our proven services more easily and with little hesitation. Having been deeply vetted by the GSA and now approved as a contractor gives further testament to ICMI's quality training and results-driven consulting services. We're confident this Schedule will broaden our position in the federal market and beyond," said Tara Gibb, Global Brand Director, ICMI.
ICMI's GSA Schedule award is a direct result of a complex process in which the General Services Administration evaluated their professional capabilities, organizational structure, performance history, and customer satisfaction, among other criteria. As a result, ICMI is now qualified to perform work directly for federal government entities.
Establishing a GSA Schedule Contract requires a solid understanding and in-depth knowledge of government contracts and regulations. With the guidance and support of The Winvale Group, a Washington, D.C.-based professional services firm with expertise in the GSA Schedule Program, ICMI was awarded their GSA Schedule Contract with the terms, conditions and discounts they sought.
"We are ecstatic to have assisted ICMI on this project. They are a highly-respected industry leader who are deeply committed to quality delivery. Their customers at the federal level will appreciate the simplicity the Schedule offers them," said Brian Dunn, Managing Partner of The Winvale Group.
To learn more about ICMI's training and consulting services as well as their events, professional certification, and informational resources, visit www.icmi.com.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.
ICMI is a part of UBM Live which provides leading integrated media solutions and professional services across 20 different markets. For more information, visit www.icmi.com.
About The Winvale Group:
The Winvale Group is a professional services firm specializing in government contracts and the General Services Administration (GSA) Schedule Program. Headquartered in Washington DC at the heart of the federal government, Winvale works with organizations across the country seeking to pursue business with the federal, state and local governments. For more information, visit www.winvale.com.
SOURCE International Customer Management Institute (ICMI)/UBM Live