COLORADO SPRINGS, Colo., Nov. 4, 2015 /PRNewswire/ -- ICMI, the leading global provider of comprehensive resources for customer management professionals, today announced additional offerings for its Online Training Pass holders, enhancing what is already the easiest and most affordable solution for training your contact center.  With the addition of more than 17 management-level classes, ICMI's Online Training Pass now offers more than 30 courses delivering quality content as it relates to the skills and best practices of every level within the contact center, from agents to managers. For more information and to register for an online training pass, please visit: icmi.com/Training/Online-Training-Pass

ICMI's newly updated online training program offers an array of benefits for every role within the contact center space. The additions to this pass enhance the educational experience of participants – providing essential knowledge, skills, job aids, instructor guides and more. In addition to 30 educational courses, Online Training Pass holders can expect the following upgrades:

• Simplified user interface for easy browsing
• Updated and interactive courses covering: Forecasting and Scheduling, Real-time Management, Service Level & Response Time Objectives, Measuring Efficiency and Measuring Quality
• Enhanced reporting functionality, including summary reports and reports by quizzes, students, courses or for specified periods of time, as well as the ability to save reports as .pdf files or .csv files for better documentation
• Mobile-friendly for training on the go

"ICMI is pleased to offer this comprehensive library of our high-quality training content at a price that makes it accessible to all contact centers seeking to improve performance." said Mark Timbrook, ICMI Marketing Director. "ICMI training is focused on contact center best practices, making it the perfect complement to the product and process training already in place at most centers. By offering unlimited access for one annual fee, the pass provides a complete solution that maximizes the impact of your training dollar."

The Online Training Pass helps contact centers solve a variety of common training needs, including:

• Training and on-boarding new agents, one at a time or in groups, on core soft skills, managing difficult contacts, writing skills, and contact center basics
• Delivering high-quality, just-in-time training for newly promoted supervisors or team leads on contact center operations management, coaching and motivation/collaboration
• Developing workforce management expertise in areas like forecasting, scheduling and the ever important real-time management and recovery planning
• Accelerating the development of high-potential employees by giving them access to training that will help them prepare to hit the ground running in their next role
• Providing refresher training for all existing staff as way to boost engagement and morale

View all of ICMI's training offerings here: icmi.com/Training

Register Now to Save More
Register today to get the most out of your annual pass. Those who sign up now receive two months of trainings for free, saving them up to $498. For more information on savings and to sign up today, please visit: icmi.com/Training/Online-Training-Pass

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is produced by UBM plc (UBM.L), a global provider of media and information services. For more information, visit www.icmi.com.

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SOURCE International Customer Management Institute

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