ICMI Training Comes to Canada: Multiple Training Classes for Contact Centre Professionals To Be Offered at ICMI's Toronto Symposium, April 27-30 in Toronto, Canada

Strategy class to be taught by call centre industry guru Brad Cleveland

Jan 27, 2010, 13:37 ET from Think Services/International Customer Management Institute (ICMI)

COLORADO SPRINGS, Colo., Jan. 27 /PRNewswire/ -- Call centre professionals can now take part in a multi-day educational experience without leaving the country. International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, has recently announced the entry of their training courses into the Canada market, which will include a four-day training Symposium taking place April 27-30 in Toronto, Canada.

The Symposium will offer two inclusive package choices that incorporate both intensive training and multiple networking opportunities, and allow attendees to mix and match four training course options ranging from two to four days in length. Choices will include such popular ICMI offerings as "The Workforce Management Boot Camp," "Essential Skills and Knowledge for Effective Contact Centre Management" and "Monitoring and Coaching for Improved Contact Centre Performance."

Also offered will be, "Smart Strategy = Strong Leadership: An Executive Workshop on Contact Centre Strategic Planning," to be taught by ICMI Founding Partner and Industry luminary Brad Cleveland.

"I'm very excited to be an integral part of this event as it is offered in Canada for the first time, " Brad Cleveland said. "This will provide an indispensable opportunity for call centre professionals in this area to get accelerated, in-depth training and networking right in their own backyard."

On-site networking activities will be plentiful, and include evening receptions, a panel discussion,  and ICMI's signature "QueueTips Breakfast," peer-to-peer sharing focused on a wide array of industry topics.

For more information or to attend the 2010 Toronto Symposium, visit http://www.icmi.com/TorontoSymposium or call 800-627-6177.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact centre. ICMI's experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call centre industry.

About Think Services

Think Services connects specialized communities worldwide using educational events, consulting, training, certification, membership, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI.  Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than $1.6 billion.   To learn more, visit www.think-services.com.

SOURCE Think Services/International Customer Management Institute (ICMI)



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