COLORADO SPRINGS, Colo., Jan. 6, 2015 /PRNewswire/ -- ICMI's 2015 Contact Center Training Symposiums provide vital interactive classroom training and development for call center professionals of all levels. The uniquely intimate environment and hands-on coaching allows attendees to learn the latest on critical industry topics ranging from strategy and knowledge management to metrics, quality monitoring and financials. The first 2015 Contact Center Training Symposium will take place March 17-20, 2015 in San Diego, CA. Teams of three or more are eligible for a 25 percent discount on three or four-day passes. Call 800.672.6177 for group pricing.
Attendees are given the opportunity to step away from the office to gain a fresh perspective on how to improve current practices as individuals as well as within their larger teams. With minimal travel and time away from the office, the symposiums are the perfect trainings to send the entire team while minimizing costs and maximizing your return. Sending the team will ensure efficiency across the center to keep practices consistent.
From contact center management to technical support staff, attendees can customize their learning experience by choosing from seven courses during the four-day event:
4 Day Pass:
2 Day Pass:
- Essential Skills and Knowledge For Contact Center Management
- Contact Center Strategy
- Monitoring and Coaching
- More than Metrics: Harnessing Data to Drive Performance
1 Day Pass:
"Our symposiums teach call center professionals new tools and techniques to provide excellent service and increase productivity, producing tangible improvement in their contact center," said Marta Kelsey, ICMI Marketing and Community Director. "Managers can send their larger teams to learn and network with their peers without having to worry about significant time away from the office or expensive travel."
View the complete event schedule here: http://www.icmi.com/sandiego
Attending alone? We have a discount offer for you too. Register using the promo code CAPR to receive $200 off all training event pass types.
2015 ICMI Training Symposium Schedule
- March 27-20, 2015: San Diego, CA
- June 23-26, 2015: Alexandria, VA
- November 16-19, 2015: Scottsdale, AZ
About ICMI Training Symposiums
If you're a call center professional looking to enhance your knowledge on a wide range of subjects, the ICMI Las Vegas Training Symposium is the place to be. Value-priced passes, extending from one to four days, cover an array of critical industry topics ranging from strategy to hands-on coaching, from knowledge management to financials. And with eight different courses to choose from, you can customize your learning experience by focusing on the specific areas that meet your interest.
To receive email updates on the training event, register for the ICMI training newsletter.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is produced by UBM plc (UBM.L), a global provider of media and information services. For more information, visit www.icmi.com.