ICT Priorities in the Retail Industry - Enterprise ICT investment plans
NEW YORK, Dec. 4, 2013 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
ICT Priorities in the Retail Industry - Enterprise ICT investment plans
Product Synopsis
This report presents the findings from a survey of 168 retailers regarding their Information and Communications Technology (ICT) investment priorities. The survey investigates the core technologies which retailers are investing in, including the likes of enterprise applications, security, mobility, communications and collaboration, and Cloud Computing.
Introduction and Landscape
Why was the report written?
In order to provide deeper insights into retailers' ICT investment priorities and strategic objectives.
What is the current market landscape and what is changing?
According to Kable's survey, advanced technologies such as green IT and virtualization, communications and collaboration, and business intelligence are witnessing a significant uptake.
What are the key drivers behind recent market changes?
Retailers' need to improve their customer experience and storefront operations, reduce their operational costs and carbon footprints, and adhere to global carbon emission standards is driving the demand for advanced technologies such as green IT and virtualization, communications and collaboration, and business intelligence.
What makes this report unique and essential to read?
Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT investment priorities. Very few IT analyst houses will have interviewed 160+ ICT decision makers in the retail industry in H2 2012.
Key Features and Benefits
Recognize retailers' strategic objectives with regards to their ICT investments.
Identify retailers' investment priorities based on their budget allocations across core technology categories such as enterprise applications, security, mobility, communications and collaboration, and Cloud Computing, etc.
Learn about the drivers that are influencing retailers' investments in each technology category.
Establish how retailers' IT budgets are currently allocated across various segments within a technology category.
Gain insight into how retailers' plan to change their ICT budget allocations across various segments within a technology category.
Key Market Issues
In line with their strategic objectives of improving security and privacy, retailers are placing a high degree of importance on security, with 96% of respondents currently operating with such solutions in place.
In order to deal with continuously changing customer preferences, increasing competition, and rising churn rate, retailers are continuously looking to adopt various business intelligence (BI) tools such as data warehousing/marts and analytics.
The soaring demand for storing, managing, and retrieving the ever increasing volumes of business and customer data is driving the demand for various enterprise content management (ECM) solutions such as document management and records management amongst retailers
Retailers are placing a lot of emphasis on implementing a range of IT systems management solutions in order to reduce the complexity of their ICT infrastructure and achieve standardisation.
Retailers are looking to deploy various virtualization technologies such as server, storage, network, and desktop virtualization in order to reduce their infrastructure costs relating to servers, data centres, hard disk drives, computing devices and peripherals, and networking equipment.
Key Highlights
With the increasing need to improve workflow and processes and reduce time to market for their products and services, the adoption of PLM and BPM solutions is set to witness an upward momentum as 53% and 54% of retailers are planning to invest in these applications respectively in the next two years.
Kable's survey finds that the demand for real-time business intelligence and social sentiment analysis is expected to increase within retailers, with 48% and 43% of respondents respectively planning to invest here in the next two years.
The survey reveals that content and web filtering is set to witness the highest adoption rate in the coming two years as 67% of retailers are planning to invest here during the specified period.
Although tablet computing is assigned a relatively low priority, the adoption of such solutions is set to gain traction as 54% of retailers are planning investments in this technology in the coming twenty-four months in order to improve productivity and provide flexibility to their shop floor employees and sales teams.
With a penetration rate of 74%, cloud computing is the least popular solution amongst retailers; however, advantages such as greater scalability, flexibility, reduced costs, and ease of management are set to provide some momentum to the adoption of such solutions.
1 Enterprise ICT investment trends
1.1 Introduction
1.2 Survey demographics
1.3 ICT budget changes
1.4 Strategic objectives
1.5 Core technology investment priorities
2 Detailed ICT investment priorities
2.1 Introduction
2.2 Enterprise applications
2.3 Business intelligence
2.4 Security
2.5 Content management
2.6 Mobility
2.7 IT systems management
2.8 Communications and collaboration
2.9 Green IT and virtualization
2.10 Cloud computing solutions
3 Summary
3.1 Retailers are keen to invest in various advanced technologies in order to improve their productivity and customer experience
4 Appendix
4.1 Definitions
4.2 Further reading
4.3 Contact the authors
List of Tables
Table 1: Retail - enterprise ICT survey geographic breakdown
Table 2: Retail - enterprise ICT survey breakdown by size band (number of employees)
Table 3: Recent and expected ICT budget changes among retailers
Table 4: Current strategic objectives of retailers
Table 5: Current and future investment priorities of retailers across core technologies
Table 6: Enterprise applications - retailers' current and future investment priorities
Table 7: Business intelligence - retailers' current and future investment priorities
Table 8: Security - retailers' current and future investment priorities
Table 9: Content management - retailers' current and future investment priorities
Table 10: Mobility - retailers' current and future investment priorities
Table 11: IT systems management - retailers' current and future investment priorities
Table 12: Communications and collaboration - retailers' current and future investment priorities
Table 13: Green IT and virtualization - retailers' current and future investment priorities
Table 14: Cloud computing solutions - retailers' current and future investment priorities
List of Figures
Figure 1: Retail - enterprise ICT survey geographic breakdown
Figure 2: Retail - enterprise ICT survey breakdown by size band (number of employees)
Figure 3: Recent and expected ICT budget changes among retailers
Figure 4: Current strategic objectives of retailers
Figure 5: Current and future investment priorities of retailers across core technologies
Figure 6: Enterprise applications - retailers' current and future investment priorities
Figure 7: Business intelligence - retailers' current and future investment priorities
Figure 8: Security - retailers' current and future investment priorities
Figure 9: Content management - retailers' current and future investment priorities
Figure 10: Mobility - retailers' current and future investment priorities
Figure 11: IT systems management - retailers' current and future investment priorities
Figure 12: Communications and collaboration - retailers' current and future investment priorities
Figure 13: Green IT and virtualization - retailers' current and future investment priorities
Figure 14: Cloud computing solutions - retailers' current and future investment priorities
To order this report: ICT Priorities in the Retail Industry - Enterprise ICT investment plans
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