iDirect's 2010 Customer Survey Reveals Increase in Overall Satisfaction Rating for Fifth Consecutive Year

HERNDON, Va., Jan. 24, 2011 /PRNewswire/ -- VT iDirect, Inc. (iDirect), a company of VT Systems, Inc. (VT Systems), today announced the results from its 2010 Customer Satisfaction Survey, revealing an increase in the company's consolidated customer satisfaction rating for the fifth straight year. For 2010, ratings reached a record 97 percent in overall satisfaction with iDirect's products and services, and exceeded 90 percent across many key categories including hardware, software, order fulfillment, sales staff, and culture and values. iDirect is a world leader in satellite-based IP communications technology.

iDirect conducts the survey annually with its global customer base to measure satisfaction on every aspect of the company's operations: hardware, software, sales, services and technical support. Over the course of the survey's five-year history, iDirect has consistently increased its overall satisfaction rating, as well as individual ratings in several areas. For 2010, the company set several new standards of excellence, including a 92.5 percent rating for hardware products; a 92.8 percent in installation services; and a 92.9 percent in culture and values. To view 2010's full survey report, please visit: www.idirect.net.

"2010 proved to be another milestone year for iDirect. Our customers continued to embrace our Evolution platform, with over 330 networks now operating on the product line. The survey results confirm our continued success in exceeding our customers' expectations and I thank them for their loyalty and for working alongside us to make our platform the best possible."

~ Scott DENNING

Vice President of Operations, iDirect

iDirect, a subsidiary of VT Systems, is transforming the way the world gets and stays connected. The company's satellite-based IP communications technology enables constant connectivity for voice, video and data applications in diverse and challenging environments. The iDirect Intelligent Platform™ integrates advanced technology into iDirect's portfolio of hubs, routers and network management software to address the growing complexity of deploying and managing global IP networks. With more than 15 years of global satellite communications experience, iDirect serves customers in over 50 countries through a diverse network of service provider partners, including seven of the World Teleport Association's Global Top Ten operators. Headquartered in Herndon, Virginia, iDirect has offices in Europe, Middle East, Africa and Latin America. In 2007, iDirect Government Technologies (iGT) was set up to drive adoption of its IP-based solutions in the US Government market. In 2008, iDirect Asia Pte Ltd was established in Singapore to enhance its value-add and responsiveness to customers in the Asia Pacific region.  Please visit www.idirect.net.

VT Systems is an engineering company providing integrated solutions to the commercial and government markets in the aerospace, electronics, land systems and marine sectors.  VT Systems' innovative solutions, products and services include aircraft maintenance, repair and modification; software solutions in training and simulation; satellite-based IP communications technology; network solutions that integrate data, voice and video; rugged computers and computer peripheral equipment; specialized truck bodies and trailers; weapons and munitions systems; road construction equipment; and ship design and shipbuilding. Headquartered in Alexandria, Va., VT Systems operates globally and is a wholly owned subsidiary of ST Engineering.  Please visit www.vt-systems.com.

SOURCE iDirect