Igoe Administrative Services Supports the Benefit Community in Meaningful Ways When They Need It Most!

SAN DIEGO, July 1 /PRNewswire/ -- Igoe Administrative Services announced today that they will give every single one of their clients access to dedicated account managers in an effort to provide maximum support to their clients and at no additional cost!

As most of us know, the general state of the economy combined with health care reform this year has forced the benefits community to do more with less. Brokers and HR executives alike are depending on their administrators more now than ever before.  While some administrators are feeling the same pinch and scaling back services, Igoe is looking for ways to show their clients that they are here for them and here to stay!

"We have always been an employee owned, privately held, referral based business that focuses on our existing relationships.   We have been fortunate to have experienced phenomenal success as a company based on our reputation alone," said Igoe Administrative Services CEO, Laura McKinlay.  "It is our mission to provide a service that demonstrates our core corporate character traits: integrity and accountability.  We pride ourselves on customer service and personal accountability and feel that our enhanced service offerings will take our reputable level of service to even higher levels."

So what does this actually mean to the employer who contracts Igoe Administrative Services to administer their COBRA or FSA benefits?

Igoe is answering a cry that has long been heard from the employers who rely on a third party for COBRA and FSA services.

Common criticisms of any administrator usually include any of the below:

• When I call in, I get an automated system that takes up so much of my time and I often feel as though I left a message in a black hole.
• I want to call and talk to a real person and not an automated system.
• I want to work with someone who is not only accountable for the issue at hand but for our account as a whole.
• Why can't I get a dedicated account manager just because we are a smaller company?
• I want to know that we have a COBRA and/or FSA certified account manager who is reliable and knowledgeable about the product we are paying for!

"We are very excited to offer this service enhancement to our clients! Not only are we providing them with access to real person, but more importantly, we are providing them access to a real person whose passion is to help provide simple administrative solutions to complex problems, is knowledgeable about the product they are supporting, and is accountable for establishing a long term client relationship.   And we didn't stop there.  Igoe Administrative Services remains committed to providing all of our clients and industry contacts direct access to our decision makers at all times.   We believe that accountability, reliability, and administrative knowledge are deliverables that our clients deserve.    We further believe that providing this service is a truly meaningful way for us to show our clients our dedication to the partnership we strive to maintain, irrespective of their size or length of service!" Laura McKinlay exclaimed.

Igoe Administrative Services was founded in 1977 and incorporated in 1979 by Michael C. Igoe as a full service Employee Benefit Administrative Firm. Currently IAS provides administrative services to employers looking for dependable and efficient FSA and COBRA Administration. Located in San Diego, California, IAS has been chosen by nearly 1000 employers nationwide to provide professional administration to their benefit plans. Our current book of business represents a growth of nearly 10% a year over the past 5 years! We are proud that this growth has been achieved based on referral only business.

Igoe Administrative Services – When Service Matters

For more information about Igoe, please visit www.goigoe.com.

SOURCE Igoe Administrative Services