Sep 13, 2011, 03:00 ET
SOUTHFIELD, Mich., Sept. 13, 2011 /PRNewswire/ -- Organizations are continually looking for more flexible enterprise content management (ECM) solutions that allow them to grow and change the software based on their needs. With 10,200-plus customers worldwide, OnBase does this, enabling organizations to use the solution in new and innovative ways, ultimately helping them create their own ECM best practices.
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To acknowledge such standout solutions from its customers, Hyland Software recognized nine organizations today with RealSolutions awards at its annual OnBase Training and Technology Conference in Las Vegas, Nev. ImageSoft, Inc., customer Canadian Automobile Association South Central Ontario (CAA SCO) was honored for successfully using OnBase to streamline, improve and expedite service to its customers. CAA SCO is the largest auto club in the Canadian Automobile Association, serving over 1.8 million members. ImageSoft, a leading OnBase integrator, worked with CAA SCO to implement its solution.
"CAA SCO is a pinnacle example of how an organization can utilize OnBase to affect change and improvement enterprise-wide, and in doing so, have a positive impact on the bottom line and enhance service to its customers," said Brian Schlegel, ImageSoft vice president.
Using OnBase, CAA SCO employees are able to instantly access the information needed to more rapidly and effectively respond to customer inquiries and to make faster, more well-informed decisions across the organization. With OnBase, wait-time for incoming correspondence and documents to be loaded into the system and available for retrieval was reduced by 75 percent -- down from four days to less than one day. This not only dramatically improved customer inquiry response time, but previously backlogged workload was substantially reduced, enabling CAA SCO to operate at full capacity.
An award winning company founded in 1996, ImageSoft, Inc., provides technology solutions to automate, streamline and improve workplace processes, increase productivity, reduce operating costs, and save time and money. From offices in Southfield, Mich., Raleigh, N.C., and Portland, Ore., ImageSoft serves customers throughout the U.S., Canada and Mexico. This year the company marks 15 years in business and has achieved continuous sales growth since its inception. Its markets include government, the courts, healthcare, insurance companies, educational institutions, and manufacturers. Visit www.imagesoftinc.com.
CAA South Central Ontario is a not-for-profit auto club offering insurance, travel, automotive care and roadside services. We’re more than Roadside Assistance. We’re Life-side Assistance. Visit www.caasco.com.
For more than 20 years, Hyland Software has been dedicated to meeting organizations' needs for document and process management with OnBase, an enterprise content management (ECM) solution suite. As OnBase has evolved through consistent and customer-driven product innovation, it remains focused on automating business processes that depend on documents, content and people to operate more effectively.
OnBase enables organizations across healthcare, financial services, government, insurance, higher education and manufacturing to be more efficient today and into the future. Visit http://blog.hyland.com.
SOURCE ImageSoft, Inc.
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