ImageSoft Solution Enables CAA to Improve Processes and Earn Recognition by Celent as 2011 Model Insurer

SOUTHFIELD, Mich., Feb. 14, 2011 /PRNewswire/ -- In a report released last week, Celent Model Insurer 2011: Case Studies of Effective Technology Use in Insurance, 25 insurance companies were recognized by Celent, a leading research and advisory firm, for exemplary technology initiatives.  ImageSoft, Inc., customer, CAA South Central Ontario (CAA) was among them.  The 25 were honored at the Celent Insurer Summit last week in New York.

(Logo: http://photos.prnewswire.com/prnh/20110124/DE31064LOGO )

When ImageSoft began working with CAA, the insurer was wrestling with a legacy document imaging product that was slowing customer service.  ImageSoft resolved the issue by implementing an OnBase enterprise content management (ECM) software suite and workflow which helped the insurer achieve its core mission of providing exceptional service and high value to its members.  

The ImageSoft solution is sophisticated enough to be used across the enterprise, yet flexible enough to address future business challenges.  It enabled CAA to decrease time spent printing documents and processing mail and to drive improvements in service to customers, earning them recognition as a 2011 Celent Model Insurer.  

CAA South Central Ontario's successes include:

• Converted from a legacy document imaging product to OnBase in four days
• Decreased time spent getting the information into the ECM system by 75 percent
• Automatically routes work to the appropriate people, cutting out weeks of time during which the content was previously in the mailroom waiting for next steps

About ImageSoft, Inc.

ImageSoft, Inc., was founded in 1996 and provides technology solutions to automate, streamline and improve workplace processes, increase productivity, reduce operating costs, and save time and money.  From offices in Southfield, Mich., Raleigh, N.C., and Portland, Ore., ImageSoft serves customers throughout the U.S., Canada and Mexico.  This year the company marks 15 years in business and has achieved continuous sales growth each year since its inception.  Its markets include government, the courts, healthcare, insurance companies, educational institutions, and manufacturers.  An award-winning company, since 2008 ImageSoft has consistently been named one of the nation's Fastest-Growing Privately Held Companies by Inc. Magazine, and is repeatedly selected as one of Michigan's Economic Bright Spots and as one of Metropolitan Detroit's 101 Best and Brightest Companies to Work For.  In 2010, ImageSoft also earned the Prestigious Best Fit Integrator Award from the Center for Digital Government.  

About the 2011 Celent Model Insurer Report

Celent's Model Insurer 2011 report recognizes insurer technology initiatives as "Model Insurer Components." These best practices in the use of technology span key areas of the product and policyholder lifecycle, including product definition, distribution, underwriting, policy administration, service, billing, claims and reinsurance. Nominations were accepted throughout 2010, and the Celent insurance team selected the winning initiatives based on the business benefits provided.

SOURCE ImageSoft, Inc.