FOSTER CITY, Calif., June 1, 2017 /PRNewswire/ -- Inbenta, the Natural Language search platform powered by Artificial Intelligence, has been selected by Gartner, Inc. as a Cool Vendor in the May 2017 report, "Cool Vendors in Spain, 2017." The report identifies companies who offer CIOs worldwide a pool of alternatives to meet their IT needs.
"We are excited to be included in this group of innovative companies. For us, being "cool" is to help unlock communication barriers between businesses and their customers and make them happier," says Jordi Torras, Inbenta, CEO, and Founder.
Inbenta delivers an intelligent chatbot for businesses with one of the highest self-service rates in the industry. "This designation comes at a time when companies are looking to do more than just improve customer service – they're looking for ways to deepen their engagement with their customers in a 24x7 world," says John Forrester CMO, Inbenta. "We have invested hard work into our Inbenta platform and are proud of its ability to understand, and provide responses that are highly accurate. This not only saves money in customer service, but also helps our clients build long-term relationships with their customers."
Inbenta combines its natural language processing linguistic strength with machine learning and delivers one of the highest self-service rates in the industry. Inbenta can be easily be deployed and enables its customers to leverage their existing technology investments in search and CRM.
Gartner subscribers can view the Gartner Cool Vendor Report, here: https://www.gartner.com/doc/3728817?ref=SiteSearch&sthkw=&fnl=search&srcId=1-3478922254
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Inbenta specializes in Natural Language Processing and semantic search to improve the customer experience. Support services such as dynamic FAQs, knowledge management and chatbots improve business website searches, customer self-service, and e-commerce conversions.
With a team of expert linguists assigned to each client to help them understand the root cause of queries and make suggestions on updates to FAQs, Inbenta's products help businesses improve the overall online experience offered to customers. Inbenta's patented technology has greatly reduced incoming customer service emails and calls to call centers for industry-leading companies including Ticketmaster, CA Technologies and Schlage Locks. For more information about Inbenta, visit: www.inbenta.com.