Incentives Could Improve Patient Care As ACA Becomes Reality

Jan 07, 2014, 10:02 ET from Incentive Marketing Association - Performance Improvement Council

ROSEMONT, Ill., Jan. 7, 2014 /PRNewswire-USNewswire/ -- As the Affordable Care Act (ACA) becomes reality for millions of Americans, comes a paper from the Performance Improvement Council (PIC) of the Incentive Marketing Association (IMA) that concludes: "one of the most effective ways to improve the quality of patient care is to invest in helping healthcare employees feel more engaged in their work" so they have a better chance to realize their goal of "helping patients and saving lives."

In Prescription for Success: Employee Engagement Saves Lives in the Healthcare Industry, PIC member and O.C. Tanner Business Development VP Michelle M. Smith outlines why implementing healthcare employee engagement programs work:

  • Employee Engagement = Patient Care Quality & Satisfaction because patient satisfaction levels directly relate to staff interaction and that recognition can lead to more respect, visibility and better performance.
  • Perception Is Powerful when just implementing a recognition program can boost employee engagement levels before the first award is given.
  • Managers Play a Key Role in every business, but it is critically important for healthcare leaders to overcome the overwhelming challenge that nearly half of all employees don't feel their management cares about them – a catastrophic situation in healthcare.

Smith adds, "Each year, 195,000 patients die from avoidable mistakes – far more people than will be killed by gun violence and drunk drivers. Yet, while these deaths can be prevented, the healthcare industry still lacks strong support for business tools that can engage its workforce and turn these statistics around."

To view the complete paper, visit and select it from the home page.

The Performance Improvement Council (PIC), a professional organization or marketing executives and special industry group of the Incentive Marketing Association, is collectively focused on helping companies optimize their investment in human capital through proven and innovative reward and recognition solutions. More information is available at

Business improves when employees and customers are recognized, rewarded, and engaged through effectively structured programs with defined goals and proven returns. The Incentive Marketing Association (IMA) is comprised of the companies who are leaders in the incentive industry.  IMA provides education, resources and research to promote the use of incentive programs to the business community and is the umbrella organization for the Global Incentive Council (GIC), the Incentive Gift Card Council (IGCC), the Incentive Manufacturers & Representatives Alliance (IMRA), the Incentive Travel Council, the Performance Improvement Council, the Recognition Council, IMA-Australia Council, IMA-Canada Council and IMA-Europe Council. More information about IMA and the incentive marketplace is available at

Available Topic Expert(s): For information on the listed expert(s), click appropriate link.
Michelle M. Smith

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SOURCE Incentive Marketing Association - Performance Improvement Council