inContact Announces Appointment of New Chief Technology Officer

Technology and Cloud Industry Veteran Julian Critchfield Joins Leading Cloud Provider's Executive Team

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Jan 13, 2014, 06:00 EST

SALT LAKE CITY, Jan. 13, 2014 /PRNewswire/ -- inContact (NASDAQ : SAAS ), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the appointment of Julian Critchfield as Executive Vice President and Chief Technology Officer. Reporting directly to inContact CEO Paul Jarman, Critchfield will be responsible for the company's technology strategy, product research and development and cloud operations.

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inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. (PRNewsFoto/inContact) (PRNewsFoto/)

Critchfield joins the inContact team from GE Healthcare, where he served as Global CTO and General Manager of Specialty Solutions, responsible for more than 700 people and more than $900 million in revenue. Prior to GE Healthcare, Critchfield was Executive Vice President of Development at Micro Focus International, where he led software and customer care engineering. Critchfield also spent more than 5 years at Oracle, where he was Vice President of the company's Fusion Middleware Division, where he was responsible for development, implementation and support of global enterprise cloud implementations. He holds a BS degree in Computer Science from Brigham Young University and an MBA from California Coast University.

"We are pleased to welcome Julian Critchfield to our talented and seasoned executive team," said Paul Jarman, CEO at inContact. "Julian brings a strong track record in cloud software development and customer-driven innovation that will help us leverage the increasing demand for our award-winning solutions and further extend our leadership in the rapidly growing cloud contact center market."

About inContact

inContact (NASDAQ : SAAS ) is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.

SOURCE inContact

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inContact Announces Appointment of New Chief Technology Officer