SALT LAKE CITY, March 22, 2012 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools,announced today that TMC, a global, integrated media company, has named the inContact Plugin Agent as a Customer Interaction Solutions 2011 Product of the Year Award. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.
The inContact Plugin Agent enables intelligent call routing so that the call and caller information are delivered on a single, unified screen on the agent's desktop. In addition, the Plugin Agent embeds the inContact call controls directly into the CRM application toolbar, enabling call centers to provide more effective service while enabling agents to adhere to the workflows of the applications being used. CRM providers and systems integrators can also leverage the inContact Plugin Agent to deliver powerful, tailored solutions for their contact center customers.
"This innovative software enables an agent to easily move between the inContact platform and their CRM, delivering embedded screen pops, 'click-to-dial' and automatically creating 'call task' records in the CRM system," said Paul Jarman, inContact CEO. "We're very proud of the honor of the Product of the Year Award."
"inContact was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. The Plugin Agenthas demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and inContact has earned its place with this distinguished honor."
For more information about the Customer Interaction Solutions' 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.
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