SEATTLE, March 5, 2015 /PRNewswire/ -- InDemand Interpreting, a leading provider of Video Remote Interpreting (VRI) within healthcare, announced the results of its annual Net Promoter Score Survey (NPS), today's standard for measuring customer satisfaction and loyalty. InDemand's score of 62 puts the company in the top five percent of American companies selling to other businesses.
The Net Promoter Score is a customer loyalty metric that tracks a customers' likelihood to recommend a product or service. NPS is calculated as the percentage of customers who are promoters, rating the company 9 or 10 on a 0 to 10 point scale, minus the percentage who are detractors, rating 6 or lower.
Consumers rate each of the various aspects of customer experience including product or service features, customer service and overall value. The Net Promoter Score is based on customers' direct feedback and measures their likelihood to recommend a business's products or services in their respective marketplace.
"We are absolutely committed to providing the highest quality medical interpreting in the industry," said InDemand Interpreting CEO Jim Ewel. "Patients and our healthcare partners deserve nothing less. I'd like to congratulate our interpreters and our front line service people – these high scores are a reflection of their skill and dedication to customer satisfaction."
Comments from this survey and other survey data suggest that both patients and health care workers prefer InDemand's VRI. Faster connections, no codes to input and the ability to interact visually with the interpreter, all contribute to enhanced patient and provider satisfaction, according to Ewel.
For more information on how InDemand Interpreting can improve your experience with medical interpreting, contact InDemand at [email protected].
About InDemand Interpreting
InDemand Interpreting was founded in 2007 with the vision of ensuring that every patient receives the highest quality healthcare, regardless of language, cultural background or disability. By delivering the most experienced medical interpreters and highest quality video technology InDemand Interpreting provides doctors, nurses and clinicians the language access they need to provide the best possible care. Visit InDemand at http://www.indemandinterpreting.com.
SOURCE InDemand Interpreting