Independent Survey Validates Bocada's Approach to Data Protection Service Management

KIRKLAND, Wash., May 18 /PRNewswire/ -- Results from an independent survey conducted by TechValidate revealed that users of Bocada Inc.'s Data Protection Service Management (DPSM ) solutions were able to achieve greater business and IT alignment to maximize operational efficiency, minimize risk and improve customer satisfaction, resulting in 92% of installed base customers recommending Bocada solutions to a peer. The results of the survey confirm that the Bocada DPSM model is reflective of real world needs and use of a DPSM solution such as Bocada Prism is essential to effectively deliver data protection services.

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The high satisfaction marks were part of a customer survey of Bocada's installed base conducted and verified by TechValidate, an independent research organization where IT and business professionals can research what their customers/peers say about different technology products and services. The survey provides a comprehensive overview of the IT challenges facing organizations and how the company's Data Protection Service Management (DPSM ) model helped them achieve greater business and IT alignment to maximize operational efficiency, minimize risk and improve customer satisfaction.

Customers were asked about the operational challenges they faced before implementing Bocada in their organization. Pain points for the majority of respondents indicated that they needed to improve overall backup results, more easily publish reports to stakeholders and reduce time for administrative tasks. Other challenges included the needs for quicker response to audit requests, to improve SLA performance, to improve capacity planning for backup needs, to improve data protection of critical corporate information and for improved recovery rates.

Among some of the key benefits customers realized after utilizing the Bocada Data Protection Service management solution are:

• Improved backup success rates
• Ability to respond quicker to audit requests
• Identification of areas for policy improvements
• Lowered administrative costs for managed backups
• Improved ability to meet SLAs

"Bocada's Data Protection Services Management model was developed through field work with our customers and illustrates the progression that companies go through in using Bocada solutions to reach a high level of operational efficiency in data protection management," said Nancy Hurley, CEO of Bocada. "This survey shows exactly how we are solving organizations' data protection challenges and the workflow and intelligent analysis we've built into our next generation solution, Bocada Prism, which stem from listening to our customers and understanding what they are trying to accomplish when managing a data protection environment."

To read more about research on Bocada's Data Protection Service Management on TechValidate, visit the company's research findings at http://www.techvalidate.com/product-research/bocada-dpsm.

About TechValidate

TechValidate is a trusted third-party service that verifies the usage, configuration, and benefits of technology products and services. The company directly interfaces with business and technology end users to collect and validate information about their deployments. TechValidate's promise to the end-user community is to provide unbiased, verified information about the usage and benefits of technology products and services. More information is available at www.techvalidate.com

About Bocada

Bocada provides market leading data protection service management solutions to transform the way companies deliver data protection services to achieve greater business and IT alignment, maximize operational efficiency, minimize risk and increase customer satisfaction. Based on patented, agent-less technology, Bocada solutions deploy rapidly and scale to meet the demands of the largest multi-vendor data protection environments. Over 500 enterprise organizations more effectively manage over 300,000 backup clients and servers with Bocada solutions. Headquartered in Kirkland, Washington, Bocada is privately held and funded by leading venture investors. For more information visit: www.bocada.com.

All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. Bocada is a registered trademark of Bocada Inc.

SOURCE Bocada Inc.