InfoQuest Expanding Reach to Service Governmental Agencies

WOODBURY, Conn., Aug. 25, 2014 /PRNewswire/ -- InfoQuest International, LLC, a leader in business-to-business customer satisfaction surveys, has announced that it is expanding its product offerings into the governmental sector.  Having spent nearly 20 years working with manufacturing and distribution companies such as Dupont, Sherwin-Williams, Honeywell, Pitney Bowes, Tyco, BAE Systems and Emerson Electric, among hundreds of others, InfoQuest has concluded that a growing interest among local, state and federal agencies for gaining both customer and employee feedback represents a significant opportunity for itself, while providing for a significant unmet need by the government.

"Like so many of the companies we have worked for, most government agencies seem to be of the opinion that survey methodologies are limited to web-based surveys that no one responds to, or telephone surveys that no one likes," said Howard Plomann, President of InfoQuest International. "With our methodology, known throughout the world as the InfoQuest "Survey Box", we will be offering government agencies the highest average survey response rate on the planet; more candid – and hence, more accurate – data than is produced by other methods; fully attributable results; analytical tools available nowhere else in the world; and deliverables that are built on a sole design criteria - actionability.  From what we've seen, most government entities are dealing with the same old tired methodologies, and getting the same old routine results.  We decided the time might be right to change that."

"The InfoQuest Business Process Review is today viewed by many as the gold standard of customer satisfaction surveys," Plomann added.  "We provide business owners and operators with a candid, unfiltered line of sight into the hidden needs, issues and opinions of their customers.  In that regard, InfoQuest is not for the faint at heart.  It is a serious assessment of the issues that drive business.  It produces clinical insight into how well your customers feel you perform on those issues. The view that emerges can be enlightening, fascinating, surprising... even shocking, but whatever the outcome, you gain candid and objective insight into the perceptions and attitudes of individuals with whom you do business.  That's what we offer our clients.  That's what we've decided to offer to the government."

About InfoQuest International LLC.:
InfoQuest International, based in Woodbury, CT, was founded in 1995.  Today the InfoQuest Group, with offices throughout the US, Europe and Asia-Pacific, has conducted over 140,000 surveys in 104 countries and in 25 languages, on behalf of client companies located throughout the world.  Projects have ranged from global, multi-lingual surveys to local marketplace assessments; from surveys of direct customers to dealers, distributors, internal business partners, and even employees.  The company's clients work in numerous industries ranging in size from the Fortune 100 to small family-owned businesses.  Visit www.iqsurvey.com for more information.

Contact for InfoQuest International LLC.: Howard Plomann, President at (203) 263-5150, x304.

SOURCE InfoQuest International, LLC

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