ORLANDO, Fla., Feb. 25, 2011 /PRNewswire/ -- Infratel, a leading provider of call center products and a new hosted service for the SMB market, has formed a strategic partnership with Parallels – a cloud services enablement leader that automates cloud service delivery, officials at both companies announced today.
"This partnership will enable us to make our new hosted solution available to a cloud service provider channel that already recognizes the value of cloud-based services and is able to quickly deploy them using Parallels Automation," said Jim Southwell, general manager of Infratel's North American operations. "This is a tremendous boost to our sales team that will be marketing the new hosted service to small businesses that may be accessing cloud services for the first time."
Parallels Automation automates the full lifecycle of hosted services and software — from service management and provisioning to customer self-service and datacenter management. It decreases the time spent on repetitive administration tasks and system maintenance allowing cloud service providers to focus on growth and profits. Executives at Parallels feel that Infratel's hosted solution will be well received by many of the businesses served by Parallels Automation partners.
"Our goal is to provide our Parallels Automation partners access to best-in-class hosted cloud services that can be deployed quickly, easily and at costs that are a fraction of what they'd face by trying to tackle internally," said Jack Zubarev, president of worldwide service providers at Parallels.
The company's Infra Call Center provides a suite of solutions that deliver call routing, reporting and analytics, IVR, call recording and proactive contact. Infra CommSuite delivers a robust software platform that serves the general telephony needs of small- and medium-sized businesses. The suite of software allows companies to reduce costs, enhance customer satisfaction and increase revenue.
Parallels is a global leader in virtualization and automation software that optimizes computing for consumers, businesses, and Cloud services providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with more than 700 employees in North America, Europe, and Asia. For more information, please visit www.parallels.com.
Infratel was founded in 1999 by managers and engineers from Genesys Labs (now an Alcatel-Lucent company) who had witnessed, firsthand, the challenges small- to mid-sized companies face with shrinking budgets and increasing demands. From its inception, Infratel's goal has been to offer a world-class suite of contact center and interaction solutions designed primarily for small- and medium-sized businesses.
The company's flagship product, Infra Call Center, is a pure SIP-based application built on Microsoft Windows Server. Its corporate telephony solution, Infra CommSuite, is one of only a few Microsoft Windows Server-based IP PBX solutions available. Both were developed to help executives, IT departments and call center managers to truly do more with less through innovative technology. Worldwide, Infratel has more than 700 customers and 10,000 users.
More information on the company and its products can be viewed online at www.infratel.com