Innovation Observatory Whitepaper Explores Impact of IT and Billing Software Flexibility in Services Industries

Mar 07, 2011, 07:06 ET from MetraTech Corp.

LONDON, March 7, 2011 /PRNewswire/ -- Prominent billing software provider MetraTech Corp. ( has announced that it has sponsored a newly-published whitepaper by Innovation Observatory, a leading independent UK-based analyst house.

The whitepaper investigates a subject close to the heart of companies everywhere: how an enterprise should address the rapidly evolving demands of its industry.

Innovation Observatory uses case examples to highlight how innovative companies have separated their IT systems and billing platform processes from underlying business rules, and are benefitting as a result. Examples cited include City of Chicago and the DTCC, both of whom currently employ MetraTech enterprise billing systems.

Sponsored by financial services billing specialist MetraTech, the paper looks at how companies who thrive in fast-moving sectors do so in part by ensuring that every time they need or want to change the way their business works, they aren't constrained by what their IT systems allow them to do. This means that IT systems and billing platforms must no longer be inflexibly "hard-wired" into pre-existing business rules, as has historically been the case.

The paper goes on to recommend that companies clearly define their business strategies and think through how their IT strategies will support them. Innovation Observatory also advises that companies learn from the experiences of others in sectors where there is a fast pace of change in areas such as service innovation, consolidation on both supply and demand sides of a market, and technology improvement.

To read the full paper, visit the website of billing software provider MetraTech. Go to for details.

About MetraTech

MetraTech Corp. offers a new approach to charging, billing, settlement and customer care enabling organizations to embrace change without compromise. MetraNet, our flagship billing system, is unique in its ability to automate business processes and business models that address rapidly changing, complex or radical business strategies across any industry for an unlimited number of services.  

MetraNet is deployed globally by a diverse customer base, including industry leaders such as City of Chicago-O'Hare, Depository Trust and Clearing Corporation, InterCall, Microsoft Online, PGi (Premiere Global Services), and OnStream (National Grid). Our customers use MetraNet to build innovative and successful business models, securely collect revenue, and manage their entire customer lifecycle in some 12 languages, 28 currencies and 90 countries.

Billing software expert MetraTech offers a variety of delivery options ranging from licensing to outsourcing. Headquartered in Boston, MetraTech has offices in San Francisco, Munich, Paris, Singapore, Rio de Janeiro and London. MetraTech is a venture-backed, privately held company whose investors include Accel Partners, Bessemer Venture Partners, Meritech Capital and Vesbridge Partners. For more information, please visit

SOURCE MetraTech Corp.