Inst-I-Glass Selects CutterCroix for National Technology Support

CutterCroix's GiddyUp is the operational tool for all Inst-I-Glass Franchisees

Oct 01, 2010, 15:51 ET from INST-I-GLASS LLC

LOUISVILLE, Ky., Oct. 1 /PRNewswire/ -- Inst-I-Glass LLC announces today the selection of CutterCroix LLC as the company's primary technology partner.  The CutterCroix web-based platform and opportunity management module are the initial components instituted by Inst-I-Glass LLC for its corporate and franchisee operations. CutterCroix worked closely with Inst-I-Glass to configure modules and components specific to the franchise company's requirements, and deployed the system to locations nationally.  

Inst-I-Glass is an uncommonly refreshing corporate success story during these years of rough economic times.  Demand for the company's services continues to increase at a rapid rate. Inst-I-Glass' business model features state-of-the-art mobile manufacturing technology, a time-saving and cost-effective alternative to conventional methods for replacing damaged double or triple pane glass.  To answer this demand and with support from CutterCroix, Inst-I-Glass is quickly expanding, and franchise opportunities are available across the United States.

"Selecting CutterCroix as our technology partner was a natural fit. They serve us like we serve our own customers! CutterCroix's dedication to customer service and their approach to adapting their software platform to fit our business was a surprising change from our previous software vendors.  We are pushing forward with confidence, knowing we have a trusted partner. The cloud-based system that CutterCroix rolled out for Inst-I-Glass gives us a great experience. GiddyUp allows users to spend far less time learning new software, and it can be accessed from any computer with web access, even a smart phone," says Larry "Butch" Parrella, CEO of Inst-I-Glass. He continues, "The demands of development, configuration, training, and user support are commonly underestimated or even overlooked with such an endeavor.  It's been a relief to have CutterCroix assume these responsibilities and allow us to focus on our core business."

Like Inst-I-Glass, CutterCroix is an innovative and fast-moving organization.  CutterCroix offers a unique combination of technology and talent to help drive value to their clients' businesses.  Historically, software companies have deployed "launch 'em and leave 'em" programs, which often fail when the channel partner (manufacturer, distributor, or franchisor) is left unsupported as they attempt to integrate new technology.  Situations like these are among the many reasons that CutterCroix operates within a Software-with-Service (SwS) business model.  CutterCroix's SwS-based approach assists businesses during software implementation, even among user groups that are typically slower to adopt new technologies.    

"Our management team is innovative yet experienced, and knows how to develop, package, and deploy cloud-based software, specifically in markets that are slow to adopt technology or are highly mobile.  Driven by our slogan, 'Software so simple it's used,' we have taken our successes with other industries and are applying them to markets where the users share many of the same characteristics.  Inst-I-Glass' mobile manufacturing is a very good fit for how we support our clients. We are quite pleased to have been selected as their technology partner and look forward to working together to support their growth," says Jon Palazzo, Co-founder of CutterCroix, LLC.    

The corporate office for Inst-I-Glass LLC is located at 9900 Corporate Campus Drive, Suite 3000, in Louisville, KY. For more information, please contact Deborah McCallister at or (502) 727-8823.

The corporate office for CutterCroix LLC is located at 151 Innovation Drive, Suite 240, Elyria, OH.  For more information, please contact Jon Palazzo at (330) 655-0962.


Founded in 2007 in Louisville KY, the company sold its first franchise in 2008. Inst-I-Glass LLC began actively franchising in 2010, capitalizing on unique proprietary technologies and processes to deliver the fastest glass replacement possible with the highest quality attainable. The practices and systems developed by Inst-I-Glass LLC create a highly competitive franchise business system with fast startup and excellent potential for growth.


Using proprietary technologies, Inst-I-Glass franchisees provide mobile insulated glass fabrication. Franchisees provide glass replacement and installation services for homes, offices, and light commercial buildings, with the vast majority of work completed on-site, same day. Inst-I-Glass franchisees are the only glass professionals in the world with fully mobile insulated glass fabrication capabilities. Additional services may be available in different locations.


Based in Elyria, OH, CutterCroix is a Software-with-Service (SwS) based business that engineers simple, configurable, economical, and mobile software backed by operational support that enables clients to put technology to work quickly within their businesses. CutterCroix is paving the way for manufacturers, distributors and contractors to leverage technology to drive sales and customer satisfaction up and costs down.