WESTCHESTER, Ill., May 18, 2016 /PRNewswire/ -- Insurance Auto Auctions, Inc. (IAA), a business unit of KAR Auction Services (NYSE: KAR), and the leading live and live-online salvage auto auction company, has implemented an enhanced appraisal offering that provides increased flexibility and choice for IAA Inspection Services™ customers. This is the latest innovation in the IAA Total Loss Solutions™ suite of products that directly impacts the opportunities to improve customer satisfaction and more effectively manage costs during the total loss claims process.
The ability for insurance customers to receive an appraisal is now fully integrated into IAA's client facing, inventory management system, CSAToday®. This integration allows customers to maintain existing appraisal vendor relationships, or to have IAA manage the appraisal process. In addition, the added flexibility provides insurance companies with access to multiple total loss claims services within a single platform, resulting in increased efficiency and further cycle time reduction from date-of-loss to total loss determination.
"Along with the enhanced appraisal capability, the platform offers high-definition images to eliminate the guesswork regarding potential damage, as well as condition reporting to allow for easy access to required appraisal information," said Pat Walsh, senior vice president of business development, IAA. "IAA Inspection Services can also automatically provide photos, condition reports and appraisals directly to insurers through all leading industry estimating platforms for a smooth integration with the customer's preferred software."
"Enhancing the appraisal capability based on customer preference heightens the sense of transparency within the process, which in turn leads to an overall improvement in customer satisfaction and retention," said John Kett, CEO and president, IAA. "Each improvement to IAA Total Loss Solutions highlights IAA's continued commitment to providing our customers with innovative technologies that streamline the total loss claims process."
About Insurance Auto Auctions, Inc.
Insurance Auto Auctions is the leading live and live-online salvage vehicle auction company and a business unit of KAR Auction Services (NYSE: KAR). Headquartered in Westchester, Illinois, IAA has over 170 auction facilities throughout North America offering towing, financing and titling services. With the most auction facilities in North America, IAA provides registered buyers from around the globe with millions of opportunities to bid on and purchase donated and salvaged vehicles. Since 1982, IAA has sold millions of vehicles through its weekly auctions for insurance companies, fleet and rental companies, financing companies, charity organizations and the general public. IAA also leverages its business model to assist charitable organizations in the US through its One Car One Difference® campaign. To date IAA has provided millions of dollars in additional funding to charities by assisting in the processing of donated vehicles. Learn how we are making a difference by visiting www.1car1difference.com. With a talented team of over 2,700 employees, IAA is committed to providing customers with the highest level of services in the salvage auto industry. Go to www.IAA-Auctions.com to learn more, and follow IAA on Facebook and Twitter.
Jeanene O'Brien | Vice President, Global Marketing
708-492-7328 | www.iaai.com
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SOURCE Insurance Auto Auctions, Inc.