Insurance Auto Auctions Launches Technology Innovation For Title Procurement

Self-service Dashboard Simplifies Administration, Increases Visibility, and Promotes Policyholder Retention

Mar 08, 2016, 16:00 ET from Insurance Auto Auctions, Inc.

WESTCHESTER, Ill., March 8, 2016 /PRNewswire/ -- Insurance Auto Auctions, Inc. (IAA), a business unit of KAR Auction Services (NYSE: KAR), and the leading live and live-online salvage auto auction company, recently announced the launch of its Title Procurement Dashboard, a new feature within IAA's online vehicle inventory management and analysis tool, CSAToday®.  The Title Procurement Dashboard is the latest innovation in the IAA Total Loss Solutions suite of products that directly impacts the opportunity to improve customer satisfaction and more effectively manage costs during the total loss claims process.

The new dashboard feature improves the management of the title-procurement process and provides IAA Title Services™ customers with enhanced visibility of document status, enabling total loss claims to be settled more efficiently. "The added capabilities of the Title Procurement Dashboard allow insurance carriers to be alerted to delays and problem documents," said Pat Walsh, senior vice president of business development, IAA. "The loss to claim settlement timeline is decreased through improved visibility, and this can influence policyholder satisfaction and retention.  The faster a total loss claim is settled, the higher probability a policyholder will remain a customer of the insurance company."

Through the Title Procurement Dashboard, customers are able to identify where they have delays or problems, and to address those individual files that are falling behind timeline targets for loss to claim settlement. This convenient feature not only simplifies the title procurement process, but can also reduce total loss claims cycle time.

"IAA designed this dashboard feature to build on our comprehensive solution for insurance clients.  We are committed to helping our customers reduce costs, improve cycle times and increase employee engagement within the total loss claims process," said John Kett, CEO and president, IAA.

About Insurance Auto Auctions, Inc.

Insurance Auto Auctions is the leading live and live-online salvage vehicle auction company and a business unit of KAR Auction Services (NYSE: KAR). Headquartered in Westchester, Illinois, IAA has over 165 auction facilities throughout North America offering towing, financing and titling services. With the most auction facilities in North America, IAA provides registered buyers from around the globe with millions of opportunities to bid on and purchase donated and salvaged vehicles. Since 1982, IAA has sold millions of vehicles through its weekly auctions for insurance companies, fleet and rental companies, financing companies, charity organizations and the general public. IAA also leverages its business model to assist charitable organizations in the US through its One Car One Difference® campaign. To date IAA has provided millions of dollars in additional funding to charities by assisting in the processing of donated vehicles. Learn how we are making a difference by visiting With a talented team of over 2,000 employees, IAA is committed to providing customers with the highest level of services in the salvage auto industry. Go to to learn more, and follow IAA on Facebook and Twitter.

Jeanene O'Brien | Vice President

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SOURCE Insurance Auto Auctions, Inc.