InterCall Named Asia Pacific Conferencing Provider of the Year by Frost & Sullivan for the Third Year in a Row

Jun 30, 2010, 21:30 ET from InterCall

CHICAGO, June 30 /PRNewswire/ -- For the third consecutive year, InterCall, the world's largest conferencing and collaboration provider, has been named Frost & Sullivan's Conferencing and Collaboration Service Provider of the Year in Asia Pacific. InterCall was awarded this honor for 2010 based on its revenue and revenue growth, portfolio diversity, major wins and key achievements in financial year 2009.

"InterCall's global conferencing infrastructure, coupled with sought after features such as Blackberry and iPhone integration, are major reasons for its continued success and have made InterCall the top choice for enterprises requiring mobility and global connectivity in Asia Pacific," said Jessie Yu, industry analyst, Frost & Sullivan. "What was remarkable about InterCall was their high double digit growth in 2009, exceeding the overall industry growth by a healthy margin."

"We are delighted to receive such a prestigious award, three years in a row. We thank Frost & Sullivan for recognizing our success," said Hain Mackay-Cruise, managing director, InterCall Asia Pacific. "Our team works hard to ensure we provide the best solutions for our customers in a growing and competitive industry."

"Since launching commercial service in Asia Pacific in 2001, InterCall has invested heavily in both people and infrastructure to build a world-class product and service offering throughout the Asia Pacific region," said Scott Etzler, president, InterCall. "Receiving this distinction from Frost & Sullivan helps validate our leadership in Asia Pacific and acknowledges our ability to deliver superior service and financial success year after year."

This honor was conferred at the 2010 Frost & Sullivan Asia Pacific ICT Awards, held in Singapore, which recognizes companies in the information and communications industry that have risen above the competition and demonstrated outstanding performance across the Asia Pacific region.

For more information on the Frost & Sullivan Asia Pacific ICT Awards, please visit To learn more about how InterCall can help your business, please visit

About InterCall

InterCall, a subsidiary of West Corporation, is the largest service provider in the world specializing in conference communications. Founded in 1991, InterCall helps people and companies be more productive by providing advanced audio, event, Web and video conferencing solutions that are easy-to-use and save them time and money. Along with a team of over 500 Meeting Consultants, the company employs more than 1,500 operators, customer service representatives, call supervisors, accounting, marketing and IT professionals. InterCall's strong U.S. presence, which includes four call centers and 26 sales offices, is bolstered by a global reach that extends to Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

About West Corporation

West Corporation is a leading provider of technology-driven, voice-oriented solutions. West offers its clients a broad range of communications and infrastructure management solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit

SOURCE InterCall